Product Manager

APGFCU - Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. We are looking for those who want to join this movement and become a part of a growing organization. We offer competitive pay and great benefits.

Position Summary
The Lending Product Manager is responsible for the performance, profitability, and strategic direction of the credit union's Consumer Lending, Home Loans, and Commercial Loans portfolios. This role is not a technical product manager position. Instead, it focuses on market analysis, portfolio performance, pricing optimization, credit trends, and member/business value creation. The Lending Product Manager partners closely with Consumer Lending, Mortgage, Commercial Lending, Marketing, Finance, Risk, Branch Leadership, and Digital Channels to ensure lending products meet the member's needs, support business growth, and stay competitive in the market. This is not a PM technical role.

Key Responsibilities
Product Strategy & Market Positioning
* Own the product lifecycle for Consumer Lending, Home Loans, and Commercial Loans from concept through retirement.
* Develop and execute strategies to drive portfolio growth, product usage, and member/business value.
* Conduct competitive market research on rates, fees, terms, promotions, and lending trends across all three lending areas.
* Identify opportunities to expand or refine products based on consumer, homeowner, and business needs.

Portfolio & Performance Management
* Monitor performance metrics for Consumer Lending, Home Loans, and Commercial Loans, including volume, yield, profitability, delinquency, and chargeoffs.
* Recommend pricing, terms, and promotional strategies that improve product and portfolio performance.
* Partner with Finance to model projected impacts on pricing adjustments or new product introductions.
* Analyze trends across auto, personal loans, credit cards, mortgages, home equity, small business loans, and commercial real estate.

Cross Functional Leadership
* Collaborate with Marketing on campaigns and communication strategies tailored to consumer, homeowner, and business audiences.
* Work with Lending Operations, Mortgage Operations, and Commercial Lending teams to enhance processes and member/business experience.
* Partner with Risk and Compliance to ensure all lending products align with regulatory requirements and credit policy.
* Coordinate with Data & Analytics to build reporting and dashboards for each lending category.

Product Governance & Execution
* Maintain accurate product documentation, disclosures, policies, and marketing assets for all three lending groups.
* Present regular performance updates and strategic recommendations to leadership.
* Support digital and branch channels with product training, rollout coordination, and performance insights.
* Ensure product delivery is consistent across channels and aligned with the credit union's service standards.

Skills & Qualifications

EDUCATION: A bachelor's degree in marketing, business or related field. Experience may be used in lieu of education accepted.

EXPERIENCE: Five plus years' experience in product development/management preferably in a financial institution with emphasis on quantitative and qualitative research and competitive data analysis. Experience with mortgage and commercial lending products a plus. Expertise with MS Office Professional and all member delivery channels required. Proficiency in most, if not all; SQL, Word, Excel, PowerPoint, Access, relationship data warehouses and MCIF. This is not a technical PM role.

Preferred
* Experience in Consumer Lending, Mortgage Lending, or Commercial Lending.
* Familiarity with credit risk metrics and underwriting concepts across multiple lending lines.
* Understanding of digital lending environments and member/business journey design.

What This Role Is Not
* Not a technical PM role.
o No responsibility for system architecture, APIs, or software development
planning.
o No backlog ownership or participation in sprint planning.
* Not focused on technical requirements gathering-the core function is performance,
strategy, analytics, and product outcomes.

Success Measures
* Portfolio growth and profitability for Consumer Lending, Home Loans, and
Commercial Loans.
* Improved product competitiveness, conversion rates, and member/business satisfaction.
* Effective rate/fee strategies that balance growth and risk.
* Strengthened internal alignment across all lending and support departments.
* Accurate, data-driven recommendations that guide organizational decisions.

KNOWLEDGE, SKILLS AND ABILITIES: Must know product development and product management processes. Strong analytic and critical thinking skills and an understanding of competitive analysis and benchmarking methodologies. Ability to obtain, analyze and communicate information. Possess strong interpersonal and problem solving skills and creativity. Ability to take a project from conception to roll-out and evaluate the process for future improvement. Ability to work collaboratively to turn raw research data into actionable plans for management's consideration. Exceptional written, oral, and presentation communication abilities and able to work with all levels of the credit union.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and be capable of transporting related supplies and equipment. Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Compensation information: Offers are based on experience and education.

$84,427.20 - $105,539.20 annually

APGFCU provides comprehensive benefits such as: medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.