New

IT Support Specialist

AllCom Global Services

40,000 - 50,000

Feb 02, 2026

JOB SUMMARY

AllCom Global Services seeks a talented, motivated, and driven individual to fill a full-time IT Support Specialist position. The ideal candidate will have a strong knowledge in hardware, software, and network troubleshooting. Additionally, the candidate will be a critical problem solver, quickly able to adapt to new technologies and can prioritize tasks.

job duties and responsibilities

Provide hardware, software, system, and network technical support for all company personnel via incoming calls, emails, teams chat and walk ups.
Troubleshoot hardware, software, and networking equipment.
Work tickets and request escalation as needed.
Keep up on asset management of IT hardware.
Onboard new employees with the necessary Microsoft 365 access and other third-party applications and Systems.
Responsible for executing terminations requests submitted by HR and Senior Management.
Deploy company equipment such as Windows desktops, laptops, phones, and other peripherals throughout the company.
Coordinate shipping and receiving IT equipment.
Work on other various IT Projects delegated by the System Administrator or IT Manager.
Assist with remediating vulnerabilities on Windows Desktops and Laptops, Printers, and other related devices.
Assist in CMMC Audits.
Provide technical support after hours when necessary.

Required job knowledge AND skills

Possess Excellent problem solving and troubleshooting skills.
Proficient at multitasking in fast paced environments.
Confident speaking on the phone throughout the day.
Have strong communication and customer service skills.
Eager to learn with a passion for studying new technologies and trends.
Knowledge of Microsoft 365.
Ability to stay on task and complete work in a timely manner with minimal supervision.
Extensive knowledge of Windows operating systems.
Ability to diagnose and troubleshoot hardware, software, and network connectivity issues remotely.
Have a basic understanding of networking fundamentals such as DHCP, DNS, IP Address's, and NAT and how to troubleshoot these services.
Willingness to work after normal business hours as needed.

Preffered Job Knowledge and Skills

Associate's degree in information technology, Cybersecurity, Computer Science, or similar degree.
CompTIA A+, Security+, CCNA, and other certifications are preferred.
Background in working with Federal Subcontractors or alike is preferred.
Knowledge in NIST 800-171 and CMMC compliance preferred.
Must be able to pass pre-employment testing (drug and background) and have a valid driver's license.