Sr. Learning Specialist

Zelis Healthcare, LLC
paid time off, 401(k)
United States, Massachusetts, Boston
Feb 05, 2026
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Senior Learning Specialist (Enterprise Learning & Development) supports global onboarding and learning initiatives, combining administrative excellence with analytical capabilities. This role collaborates across People & Culture, Enterprise Learning & Development (ELD), and People & Purpose to deliver impactful learning experiences and drive continuous improvement. The Sr. Learning Specialist will engage with cross-functional teams and peers in the Global Operations team to deliver on shared goals. This role requires a solution-oriented mindset, strong proficiency in LMS/HCM tooling, and the ability to work independently and collaboratively in a global environment. Key Responsibilities Partner with global and regional teams (P&C, ELD, People & Purpose, etc.) to ensure alignment and effective delivery of L&D initiatives. Responsibilities include but are not limited to: Learning Administration/Logistics/Reporting: Oversee all logistics for learning sessions, including scheduling, calendar invites, participant communications, in-person meeting logistics and virtual session production (e.g., Zoom, breakout rooms, polls, materials). Monitor and support activities leading to accurate records of training assignments, completions, and feedback Analyze data on existing Enterprise Learning and Development programs and support communications and follow up activities Participate in L&D program budget planning and ensures programs adhere to budgetary limits. Draft program marketing and communication materials Support Instructional Designers with program design Support project management activities around key programs and initiatives Prepare reports on L&D programs, measuring performance against goals and recommending improvements as needed. Administer assessments (e.g., DiSC, LVI 360), digital badging, Menti and Culture Amp polls and other evaluation tools. Support onboarding and learning program data requests, leveraging Workday reporting to identify trends and opportunities for improvement Recommend and implement process improvements to enhance efficiency and user experience, contributing to optimization of HCM processes. Generate and maintain internal SOPs to support process documentation and potential compliance/audit needs. Collaborate with peers and P&C team members on shared projects and stretch assignments. Other related duties as assigned. Qualifications Bachelor's degree in Human Resources, Business or related field. 3+ years of experience in Learning & Development, onboarding, or HR operations. Experience with learning management systems (e.g., Workday Learning), virtual facilitation tools (e.g., Zoom), and data analysis/reporting tools (e.g., Excel, Power BI). Strong organizational, analytical, and communication skills. Ability to work independently and collaboratively in a global, matrixed environment. Proficiency in Canva, Microsoft Office Suite; experience with Articulate Storyline 360, MS Planner and digital badging platforms is a plus. Experience in process improvement and problem solving within HR or shared services environments. Demonstrated ability to analyze and present data trends using Excel and other tools. Prior experience supporting global or multi-national environments preferred. Other Requirements May require up to 20% travel to U.S. sites May require occasional schedule changes outside standard business hours to support global programs. Hybrid role with the majority of time spent working virtually and periodic days in the local Zelis office or traveling Shift timings: 8:30-5:00pm EST *Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.* Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $86,000.00 - $109,250.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.