Director, Digital Sales - Ceremony Of Roses

About Ceremony of Roses

Ceremony of Roses is Sony Music Entertainment's global merchandise and artist commerce division. We partner with some of the world's most influential artists and brands to create premium direct-to-consumer experiences across physical and digital channels. Operating at the intersection of music, culture, and commerce, we deliver scalable ecommerce solutions that connect artists and fans worldwide.

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Ceremony of Roses is seeking a Director, Ecommerce Operations to own the end-to-end digital commerce experience across artist and brand storefronts. This role carries full accountability for both the consumer-facing ecommerce experience and the operational foundations that enable scale, including inventory visibility, ERP integrations, and order flow. The Director is responsible for site performance, conversion, and fan experience, while setting direction across technology, operations, and commercial teams to ensure ecommerce platforms are tightly integrated with backend systems and supply chain workflows. This role requires a balance of strategic leadership and hands-on ownership of live, consumer-facing ecommerce experiences.

• Own the consumer-facing ecommerce experience across web and mobile, including homepage, collection pages, product detail pages, cart, and checkout.
• Set and execute front-end ecommerce strategy, including merchandising, content updates, promotions, and artist drops.
• Define and direct site layouts, navigation, and visual merchandising in partnership with design and UX teams, ensuring alignment with artist and brand objectives.
• Drive conversion rate optimization through testing, UX improvements, and data-informed iteration.
• Establish and own ecommerce roadmaps that balance platform capabilities, operational constraints, and customer experience priorities.
• Lead front-end enhancements, CMS-driven updates, and feature launches in close partnership with engineering and technology teams.
• Own inventory visibility and ecommerce operational readiness, ensuring accurate, real-time stock representation across storefronts.
• Be accountable for ERP integrations, order management workflows, and ecommerce data integrity in partnership with operations and finance.
• Ensure end-to-end system integration between ecommerce platforms, fulfillment, inventory, and financial systems to support scale and reliability.
• Own performance against key ecommerce KPIs, including conversion rate, average order value, funnel drop-off, and site performance.
• Activate onsite experiences in support of fan acquisition, retention, and lifecycle initiatives alongside marketing, CRM, and growth teams.
• Serve as the primary consumer advocate in platform and technical decision-making, ensuring backend solutions enable front-end excellence.

• Proven ecommerce leader with direct ownership of consumer-facing digital commerce experiences.
• Strong point of view on front-end UX, merchandising, and consumer behavior.
• Demonstrated experience owning inventory systems, ERP integrations, and order management workflows.
• Data-driven, with a track record of using analytics and experimentation to drive measurable performance improvements.
• Comfortable operating close to live sites while leading complex, cross-functional initiatives.
• Collaborative, decisive, and accountable, with the ability to balance long-term strategy and day-to-day execution.

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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