New

Chat Customer Support

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Beloit
Feb 12, 2026
Full-Time \| Onsite \| Beloit, WI (Irontek Facility) Training: M-F, 8:30 AM-5:00 PM \| PostTraining Shift: M-F, 9:00 AM-6:00 PM Join our vibrant and rapidly growing fintech startup as an Apps Intercom Customer Support Specialist and play a key role in shaping the future of our customer experience. Backed by toptier venture capital partners, our company is transforming how consumers, merchants, and gamers earn rewards through our innovative cashback and gamingrewards platform. Role Overview As an Apps Intercom Customer Support Specialist, you will manage highvolume email inquiries related to app tickets, reward eligibility, and account issues. This role combines internal administrative review with highquality written communication to customers. You will ensure policy compliance, investigate missing rewards, and assist members with accurate resolutions-all through email. Key Responsibilities * Respond to incoming customer emails via Intercom, addressing 140-180 inquiries per day * Review missing reward claims to determine eligibility * Investigate ineligible rewards and communicate findings to users * Edit and customize macrobased responses for accuracy and clarity * Stay current with platform policies, promotions, and procedures * Perform internal administrative review of rewards, tickets, and user accounts * Maintain accurate documentation of all customer interactions * Support quality assurance by reviewing email transcripts and support interactions * Work closely with customer support, product, and technical teams to ensure seamless resolution * Provide clear, actionable customer feedback to internal teams * Assist with updating FAQs, support flows, and knowledgebase articles Required Qualifications * High School Diploma or GED * 1-3 years of customer service experience (email or chat preferred) * Strong proficiency with computers, email programs, and online navigation * Experience in banking, teller work, or data entry is a plus Why Join Us? * Lucrative compensation with performancedriven bonus opportunities * Be part of a hypergrowth team backed by leading venture capital firms * Work with cuttingedge technology in a fastpaced, innovative environment * Enjoy a professional, supportive, and fun workplace culture Work Environment * Training is structured but flexible; candidates must be comfortable in a startup environment * Officebased role with opportunities to influence early operational processes Job Type & LocationThis is a Contract to Hire position based out of Beloit, WI. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Beloit,WI. Application DeadlineThis position is anticipated to close on Feb 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.