Senior Director of Delivery

Join us as we Rise to the Challenge

At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employee's have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #56 on Engineering News-Record's list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The Senior Director of Delivery is a senior leadership role responsible for ensuring exceptional client outcomes across KCI's Technology & Innovation sector services portfolio. This role leads and scales delivery teams with full accountability for project execution, quality, and financial performance, while establishing disciplined, repeatable delivery methods that increase predictability and client satisfaction. Acting as a trusted partner to clients and internal growth teams, the Senior Director shapes delivery approaches, provides clear scoping and levelofeffort assumptions, and ensures the right teams are in place to deliver consistently highquality results. With a strong focus on delivery governance, talent development, and continuous improvement, this leader plays a critical role in building scalable delivery capabilities that deepen client relationships and support longterm, profitable growth.

Responsibilities include:

Lead and scale the Technology Services delivery teams, with full accountability for project execution, technical leadership, delivery quality, and repeatable delivery methods and service packages.
• Own delivery performance outcomes across scope, schedule, and budget, establishing delivery discipline that improves predictability, client satisfaction, and profitability.
• Design, implement, and govern a standardized delivery system,ensuring consistent adoption, quality and execution across delivery teams.
• Develop and continuously improve service packages that increase proposal consistency and delivery repeatability.
• Partner closely with growth and operations support providing technical scope and level-of-effort (LOE) assumptions and confirm staffing/resource allocation decisions.
• Provide delivery leadership across the sector's prioritized offer portfolio ensuring consistent methods, quality standards, and delivery staffing models.
• Establish and manage delivery performance reporting and operating cadence.
• Oversee project/program management excellence, including appropriate use of PM/Scrum practices, risk/issue management, stakeholder communication, and project controls.
• Build and mature delivery capabilities to increase recurring revenue and client retention.
• Lead talent development for delivery roles: skills visibility, training plans, coaching/mentoring, and retention plans.
• Ensure delivery teams consistently use required systems and data discipline, partnering with operations support to improve forecasting and staffing predictability.
• Support partner/alignment strategies as needed to extend delivery capacity and maintain quality standards.

(*Essential Duties and Responsibilities are the basic job functions that an employee must be able to perform, with or without reasonable accommodation.)

Education, Skills and/or experiences required:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Data/Analytics, GIS/Geospatial, or a related field (or equivalent relevant experience).
• 12+ years of progressive experience in technology consulting/professional services delivery, including complex implementation programs.
• 5+ years of senior leadership experience managing multi-disciplinary delivery teams (e.g., architects, engineers, PMs, analysts) with responsibility for delivery quality and financial performance.
• Demonstrated experience owning delivery governance (delivery standards, QA/QC, project controls) and improving on-time/on-budget performance.
• Strong estimating and scoping capability (LOE, assumptions, delivery approach) and ability to manage delivery profitability.
• Experience delivering and integrating enterprise platforms and data solutions such as COTS/SaaS implementations, integrations, analytics/reporting.
• Strong communication and stakeholder management skills, including executive-level client engagement.
• Experience working with public-sector and/or infrastructure-owner clients.

Education, Skills and/or experiences preferred:

• Master's degree (MBA, MS) in a relevant field.
• Experience building repeatable delivery packages, accelerators, templates, and playbooks to scale a services organization.
• Experience leading technology consulting services operations.
• Experience with one or more priority Technology Services domains/offers (e.g., Enterprise GIS/Esri, asset management/CMMS-EAM, data platforms/BI, compliance platforms, broadband network inventory/analytics, digital government and permitting/land management modernization).
• Relevant leadership in partner co-delivery models.

Certificates, licenses, and/or Registrations Required:

• None required. Relevant certifications such as PMP, PgMP, Scrum/Agile, or ITIL certifications are a plus.