Summer Intern- Operations

Job Summary:

The Operations Intern will support a cross-functional Member Journey Audit focused on how backend Operations processes influence member engagement across spending, saving and borrowing. The intern will document end-to-end member journeys, analyze system and team handoffs, and identify operational friction that impacts consistency, efficiency, and the member experience across all channels.

The intern will use data and process analysis to support findings and will evaluate where automation or AI enabled tools could improve efficiency, accuracy, or member communication. This role aligns directly to Langley's strategic goals of Engaged Member, Engaged Direct Loans, Engaged Spend, and Engaged Savers, and to the business plan objective of delivering a consistent member experience.

Essential Functions, Duties, and Responsibilities:

• Support a cross functional Member Journey Audit across key member interactions related to spending, saving and borrowing.
• Document end-to-end member journeys, backend workflows, and handoffs between systems, teams, and vendors.
• Analyze turnaround times, communication points, and process dependencies to identify friction, delays, or inconsistencies that impact member engagement.
• Collect, organize, and analyze qualitative and quantitative data to support journey mapping and root cause analysis.
• Identify and document improvement opportunities, including process changes and opportunities for automation or AI enabled solutions that reduce manual effort or improve accuracy and consistency.
• Partner with cross functional teams to validate findings and refine recommendations.
• Contribute process documentation, data, and insights for Ops Impact communications that highlight completed and in progress initiatives
• Prepare and deliver a final presentation summarizing journey maps, findings, and actionable recommendations.

Qualifications:

• Currently pursuing a Bachelor's or Master's degree in Information Systems, Business Analytics, Data Science, Computer Science, Engineering, Operations, or a related field.
• Demonstrated interest in process improvement, systems thinking, and data driven problem solving.
• Ability to think in end-to-end workflows rather than isolated tasks.
• Strong written and verbal communication skills.
• Ability to work collaboratively across teams and functional areas.

Competencies:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Apply Today!

Interested candidates should submit the following materials:

Resume

Optional: Transcript or additional supporting materials

Submit Application on Langley's Career Site: