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Extra Help - Program Services Specialist - Student Affairs - Counseling Center

University of Illinois Chicago
United States, Illinois, Chicago
Feb 17, 2026
Extra Help - Program Services Specialist - Student Affairs - Counseling Center Extra Help - Program Services Specialist - Student Affairs - Counseling Center This Position is temporary and limited to 900 hours. Hiring Department: Student Affairs - Counseling Center Location: Chicago, IL USA Requisition ID: 1039597 Hours per Week: 37.5 # of Positions: 1 Workplace Type: On-Site Posting Close Date: Tuesday, March 3, 2026 Salary: The rate of pay for this position is $25.00 per hour. About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago. This position is not eligible for benefits. Position Summary The Extra Help Program Services Specialist will assist in the administration duties of the Counseling Center programs working under the general supervision of the Executive Director. This position will manage the front desk staff ensuring processes, operations and procedures are being followed and adhered to. Duties & Responsibilities Responsible for implementing program priorities, setting goals, and objectives for front desk staff in the ongoing process of the Counseling Center. Provides leadership for the development of employees. Ensure that front desk staff reconcile accounts in a timely manner and are using the correct codes according to OBFS. Responsible for training new hires and employees on new policy and procedures. Participates in departmental objectives and long-term planning. Responsible for front desk staff completing ticket requests for employees with issues with IT, phones, scanning, copier, etc. Enters non-clinical client information into Titanium. Responsible for front desk employees leave requests and time punches approvals. Informs Clinical Director of problems related to appointment coverage, client complaints, etc. Assist with scheduling appointment and other duties when staff is out. Maintain files by scanning documents into client files and ensure client files are signed off properly by counselors before they are closed. Assists in yearly retention of client files. Ensures that service and informational requests from clients, families, university staff, and outside agencies are routed to appropriate staff members to fulfill requests. Maintains inventory of forms needed for various counseling services and activities. Maintain files by scanning documents into client files and ensure client files are signed off properly by counselors before they are closed. Assists in yearly retention of client files. Ensures that service and informational requests from clients, families, university staff, and outside agencies are routed to appropriate staff members to fulfill requests. Maintains inventory of forms needed for various counseling services and activities. Serves as liaison between other departments and the Counseling Center and bring any problems to the attention of the appropriate supervisor. Assist with maintaining appointments for the Executive Director. Book meeting space and catering for the department. Maintains inventory of office supplies and order when needed. Other duties as assigned. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Any one or combination totaling three (3) years (36 months) from the categories below: Coursework in social work or behavioral sciences, or closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) Progressively more responsible work experience in social service/ counseling at a paraprofessional level under qualified supervision. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/19104?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0a13db5e5465454f969afc9d76ac158b