Human Resources Operations Specialist

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The HR Operations Specialist is responsible for the accurate and timely entry of employee data into HR systems, supporting the HR Operations team in maintaining data integrity and compliance. This role works closely with HR Operations leadership and other HR functions to ensure employee records are complete, up-to-date, and aligned with organizational policies.

Responsibilities:
Data Entry & Management: Enter employee data for new hires, transfers, promotions, and other lifecycle events into HR systems. Maintain accuracy and completeness of employee records. Update and correct data as needed to ensure alignment with HR, Payroll, and Benefits requirements.
License Verification: Verify the validity of licenses and certifications, coordinating with relevant licensing bodies as needed. Conduct periodic audits to ensure all credentials are current and compliant.
Quality Assurance: Review entered data for accuracy and completeness. Identify and resolve discrepancies in employee records. Assist with regular audits of HR data to support compliance and reporting.
Initial Point of Contact: Serve as the primary contact for candidates regarding data entry updates. Provide clear, timely communication to ensure a positive experience.
ServiceNow Case Management:Respond to related inquiries via ServiceNow or other case management systems. Respond to license and certifications related inquiries via ServiceNow or other case management systems. Research and resolve operational cases promptly to support teammates and leaders.
Collaboration and Communication:Communicate with HR team members to clarify data requirements and resolve issues. Provide support to HR Operations Supervisor and other HR staff as needed. Escalate discrepancies or compliance concerns appropriate stakeholders for resolution. Share best practices and provide feedback to improve team effectiveness.
Data Management and Reporting:Assist in generating reports on employee data for HR Operations leadership and other stakeholders.
Suspension Management: Implement suspension of duties for teammates out of compliance and remove suspensions when licenses are updated and compliance is restored.
Exceptional Teammate Experience:Deliver professional, reliable, and customer-focused support throughout the interaction. Address inquiries promptly and effectively, demonstrating active listening and empathy.
Process Improvement Evaluation:Identify areas for improvement within HR Operations workflows. Collaborate with peers and management to implement changes that enhance efficiency and experience.
Project Management:Actively participates in projects designed to increase efficiency and promote teammate experience.
Training Material Development:Develop and maintain Standard Operating Procedures (SOPs) for processes. Create training modules and reference materials for HR team members.
Confidentiality and Data Security:Develop and maintain Standard Operating Procedures (SOPs) for processes. Create training modules and reference materials for HR team members. Handle sensitive teammate information with the utmost confidentiality and adhere to data security protocols. Support all system regulatory surveys and audits by providing necessary documentation and information. Ensure compliance with data protection regulations and company policies.

Other information:
Education Requirements:
* Associates' degree or equivalency as outlined under experience.
Licensure/Certification Requirements:
* None required.
Professional Experience Requirements:
* If an Associate's degree: no experience required.
* If a High School Diploma or GED: Four (4) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
* Excellent organizational skills, strong attention to details, and process oriented.
* Excellent communication and interpersonal skills.
* Proficient with excel and possess the capabilities of being able to complete V-Lookups to obtain data when needed.
* Demonstrated ability to maintain a confidential work environment, including handling issues with discretion, and good judgement.
* Ability to manage workload and achieve results with minimal supervision.

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: HR Administration

Work Type: Full Time

Standard Hours Per Week: 1.00

Salary Range:$20.74 - $29.52 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.