New

Customer Service Representative

Komatsu
life insurance, 401(k)
United States, Texas, Dallas
2108 Joe Field Road (Show on map)
Feb 18, 2026
Job Description Apply now Customer Service Representative Posting Start Date: 2/18/26 Job Location (Short): Dallas, Texas, USA, 75229 Requisition ID: 35194 Onsite or Remote: Onsite Position Join Hensleyand Be Part of Something Big! Job Overview Hensley, a wholly on subsidiary of Komatsu North America, is a global business focused on the construction and mining markets. We are financially strong and have experienced steady growth through the development of innovative products allowing for market share expansion. To support our growth, we are investing in new technology to streamline our business while improving our customer experience. We are seeking individuals that are looking for a challenging and rewarding opportunity to enhance their personal development while supporting the company's growth.We are seeking a strong-willed and organizedCustomer Service Representative. Key Job Responsibilities Considered the "Voice of Hensley" and represents the company through daily customer interactions. Communicates with customers via phone and e-mail to receive orders, update them on status of existing orders and provide/promote new product information. Demonstrates understanding and knowledge of Hensley products to assist dealers with the sale, application and promotion of Company products. Process orders, evaluate open orders and arrange shipments per customers' instructions for both Domestic and International customers. Interact and coordinate with freight forwarders and Hensley logistics department to ship Hensley products to every corner of the world. Develop understanding of international logistics requirements to prepare and maintain documents packages for overseas shipments Work closely with Customers and Outside Sales Reps to resolve issues related to customer orders. Exhibit a positive, professional image in appearance, words and actions. Participate in dealer schools, training and trade shows to advance product knowledge and develop a strong grasp of the industry as a whole. Perform other duties as assigned. Must be willing to learn and comply with the Komatsu Worldwide Code of Business Conduct, KAC Code of Conduct, Hensley Environmental Policies, Hensley Safety Policies and Hensley Quality Policies. Qualifications/Requirements 4-year Bachelor's Degree Excellent verbal and written communication skills Shows an ability to manage time to complete tasks Trustworthy and is a good ambassador for Hensley Experience with CRM software: Salesforce and SAP Knowledge and experience in Customer Service Additional Information Company Benefits Hensley provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. Health benefits: Medical, dental, vision, FSA, wellness programs, etc. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Hensley, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Hensley is in the earth-moving business of excavation, reclamation, mining, and trenching focused on ground-engaging tools (GET) and attachments since 1947.Komatsu Ltd. Purchased Hensley on December 8, 2000 supporting major growth in the mining and construction global markets by providing the best service and the most outstanding quality. EEO Statement Hensley is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Apply now