Residences and Owner Relations Coordinator

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

The Residences and Owner Relations Coordinator plays a key role in supporting the day-to-day operations of the Residences department, ensuring seamless coordination and execution of administrative and operational processes. This position serves as a primary point of contact for residence owners, delivering anticipatory, personalized, and detail-oriented service that reflects the property's luxury standards. The Coordinator fosters strong owner relationships, ensures clear communication, and upholds an exceptional level of service and discretion at all times.

Builld and maintain strong, long-lasting customer/owner relationships.
• Maintain full working knowledge of the hotel product, its operations, amenity offerings, etc.
• Conduct multiple site inspections of our units and facilities, with prospect unit owners and/or owner representatives.
• Acquire full understanding of RMA document and effectively communicate the value proposition through proposals and presentations.
• Keep a clear and updated record of ALL prospect for frequent and precise follow ups.
• Keep a clear and updated record of ALL new and current owners for scheduled communications.
• Once business is contractually secured, work closely with operations & reservations/revenue management to plan for the arrival, execution & ultimate service delivery of new RMA.
• Position must be fungible and have ability to manage multiple functions simultaneously & be able reverse course quickly if needed.
• Initiate and follow up on leads.
• Assist in the preparation of required reports in a timely manner.
• Meet and greet onsite contacts.
• Develop networking opportunities through active participation in professional associations activities and events
• Entertain new owners, representatives or existing owners.
• Assist as needed with events and activations.
• Perform other duties as requested by management.

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• College course work in related field helpful.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees, customers, owners and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating cutomer/owner/guest or operational needs.