Administrative Assistant I / Returns Representative I
 Spectraforce Technologies | |
 United States, Illinois, Woodridge | |
 Feb 20, 2026 | |
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Job Title: Returns Representative I / Administrative Assistant I Location: Woodridge IL60517 Duration: 6 months Schedule: Monday - Friday 8 AM - 5 PM Position Summary: The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings Responsibilities: *Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers *Follows up on return of RA's updated before the actual return *Follows up on pending authorizations in a timely manner *Run reports to create new quality notifications and submit authorization form to vendors daily *Update quality notifications with vendor return authorizations *Non-Stock label processing for internal/external customers *Ability to communicate with other departments and manufacturers for return completion *Manage time effectively, meet personal goals and work effectively with other members of the distribution team. *Handle returns in a manner that supports our "No Hassle" returns experience for the customer while balancing the financial impact to the company. *Ownership of returns database and ensures accurate records. *Communicate and correct inaccuracies appropriately. *Operates copier, Onbase scanner, and computer *Performs other duties as assigned Qualifications: High school diploma or equivalent Minimum 2 to 4 years' experience in customer service, or related transferable skills Customer-centric and Internet savvy Strong prioritization and time management skills Strong MS Office skills Ability to manage workflow processes Top 3 Skills: Intermediate knowledge of Excel, SAP, both verbal and written communication skills. Preferred Qualifications: Restaurant supply/commercial food service experience 1 year SAP experience | |