New

MSR AS (TDW) - 03/23

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Virginia Beach
Feb 20, 2026
Job Title: Member Service Representative (MSR) - Contact CenterJob DescriptionWe are seeking dedicated professionals to respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven, and structured contact center operation. Your role will involve providing information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. You will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, advising members of additional products and services that may fit their needs. Responsibilities * Respond to inquiries and requests from members and other individuals. * Provide accurate information about products and services. * Perform transactions for various accounts including savings, checking, and loans. * Advise members on additional products and services. * Engage with members to ensure a positive experience. Essential Skills * Proficient in customer service. * Experience in data entry. * Ability to handle inbound and outbound calls. * Familiarity with call center operations. * Compliance with policies in a high volume, structured environment. Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist, banking/mortgage, professional, or high volume retail environment. Why Work Here?Join the largest credit union in the world, dedicated to serving the financial needs of the military and their families worldwide. With over 343 branches globally, you will be part of a dynamic team in a high-volume contact center, contributing to a mission that makes a difference. Work EnvironmentThese are remote opportunities, requiring candidates to live within 60 miles of Suite 250, Virginia Beach, VA. The Contact Center operates 24/7/365, offering shifts that accommodate work-life balance. Scheduled breaks and meals are structured, with most shifts allowing flexibility in start and end times within a one-hour window. Expect to handle back-to-back phone calls for the majority of your shift, with the possibility of four-hour call sessions before breaks. Job Type & LocationThis is a Contract to Hire position based out of Virginia Beach, VA. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Virginia Beach,VA. Application DeadlineThis position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.