FAB Support Specialist

This role is responsible for providing comprehensive FAB support, system maintenance, within a manufacturing and technical environment, ensuring the smooth operation of critical systems and equipment.

FAB Support:

* Provide first-line support by triaging and resolving service tickets.
* Set up and maintain backups for tool computers.
* Setup & Configure new Operator Computer Station in FAB.
* Install, troubleshoot printers.

Software Management & Installation:

* Manage and track software renewals (3rd party license software).
* Install various software programs on user laptops as required.

System Maintenance & Troubleshooting:

* Diagnose and resolve issues related to Tool data loading and system connectivity.
* Troubleshoot and restore functionality for monitors / Alarms.
* Configure and maintain Virtual Machines as needed.

Operational Collaboration:

* Attend morning FAB Operations meetings to identify and address potential issues & operational impacts.
* Provide off-hours support on a rotational basis, ensuring critical systems and services are maintained outside of standard business hours & provide help to troubleshoot issues as required.

* Proficiency in troubleshooting and resolving hardware and software issues.
* Experience with printer installation, configuration, and maintenance.
* Experience with Windows networking, windows domain, DNS settings, Active directory, Linux systems etc.
* Strong problem-solving and analytical skills.
* Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
* Excellent communication and interpersonal skills for interacting with users and FAB teams.

Nice to Have Skills

* Configure Jenkins for MES and .NET applications build.
* Create workspace for Java / Tomcat server environment.
* Familiarity with various operating systems (e.g., Windows, Linux).
* Programming experience, particularly with Java, JSP, Servlet, JavaScript and Bash / Linux scripting.
* SPC Chart creation (Big Plus)