New

Manager, Service Delivery Model Design-Transformation

KPMG
life insurance, 401(k)
United States, Missouri, St. Louis
10 South Broadway (Show on map)
Feb 21, 2026
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Service Delivery Model Design - Transformation to join our Global Business Services organization. Responsibilities: Apply a thorough understanding of transformation management to lead the development of the service transformation roadmap; architect and design target operating models, including process blueprints, technology solutions, and governance frameworks that align with long-term business goals Develop comprehensive business cases for transformation initiatives, defining the scope, benefits, costs, and risks; own the value realization process, establishing metrics and dashboards to track performance and ensure transformation objectives are met Manage cross-functional teams to execute complex transformation projects; manage the overall program plan, including key milestones, dependencies, and risk mitigation, ensuring projects are delivered on time and within budget Lead deep-dive analyses of current-state processes to identify inefficiencies and opportunities for optimization; drive the integration of automation and new technologies to create step-change improvements in service delivery with Generative Business Services (GBS) leadership Support the technical and operational integration of new service models; ensure seamless connectivity with other business systems and processes, working closely with other teams to deliver a cohesive solution Regularly interface with firm leaders regarding execution of tasks and responsibilities and to help drive desired outcomes for GBS; focus is blended between execution of work product and tactical planning of strategic objectives; establish credibility across peer groups and leaders Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience in leading large-scale business transformation, process re-engineering, or service design initiatives Bachelor's degree from an accredited college or university is required Strong knowledge of business process re-engineering, target operating model design, and strategic transformation frameworks (for example: Lean, Six Sigma, Agile); familiarity with change management principles is a plus Strong financial literacy with demonstrated experience developing detailed business cases, modeling costs and benefits, and tracking value realization against transformation goals; ability to manage projects and processes, applying expertise to make concrete decisions that impact the organization Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=3647_9_25 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.