New

Manager, Service Delivery Model Innovation

KPMG
life insurance, 401(k)
United States, Texas, Dallas
2323 Ross Avenue (Show on map)
Feb 21, 2026
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Service Delivery Model Innovation to join our Global Business Services organization. Responsibilities: Apply a thorough understanding of transformation strategy and innovation to lead continuous market research and analysis of emerging technologies (for example: AI, GenAI, advanced automation), competitive intelligence, and new service delivery paradigms to build and maintain a pipeline of innovation opportunities Partner with Generative Business Services (GBS) leadership to design and lead rapid prototyping and pilot programs for new service concepts; develop and test hypotheses in controlled environments, measure outcomes, and determine the viability and strategic fit of new models before scaling Build compelling business cases and strategic proposals for the most promising innovations; account for pitching these concepts to GBS leadership Identify and cultivate a network of external partners, including startups, technology vendors, and academic institutions, to bring outside-in innovation and next-generation capabilities to the organization For successful innovations, oversee the hand-off to the transformation team, ensuring a smooth transition from a proven concept to a fully planned and executed implementation project Regularly interface with firm leaders regarding execution of tasks and responsibilities and to help drive desired outcomes for GBS; focus is blended between execution of work product and tactical planning of strategic objectives; establish credibility across peer groups and leaders Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience in innovation, corporate strategy, product management, or business development, with a proven track record of developing and launching new concepts, products, or services Bachelor's degree from an accredited college or university is required Strong understanding of the innovation lifecycle, from ideation to incubation and scaling; knowledge of Design Thinking, Human-Centered Design, or Lean Startup methodologies is a plus Strong knowledge of emerging technology trends particularly AI, GenAI, and automation and a passion for creatively applying them to solve business problems and creating new value; ability to manage projects and processes, applying expertise to make concrete decisions that impact the organization Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; capacity to participate in resource planning processes based on defined organizational plans Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=3647_9_25 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.