Consumer Bank Product Manager III

Location:

Job Summary

Our mission is to guide individuals through every stage of their student loan journey-making higher education more accessible and affordable from start to finish.

From in-school private lending advice and options to personalized education on both federal and private loans, we empower borrowers with the knowledge and tools they need. We support enrollment in public loan programs like PSLF and IDR, and when the time is right, we offer refinancing solutions to help simplify and reduce the cost of repayment-ensuring every borrower stays on track toward financial freedom.

At KeyBank, we build and offer student lending tools that help people feel in control of their financial future, including:

• Student Loan consultative services - personalized 1:1 assistance designed to support clients throughout their entire student loan journey, from start to finish.
• Student loan refinancing - helping borrowers break free from high-interest rates or reduce monthly payments.
• Private in school student loan partnerships - offering low rates, people-first service, and flexible payment options via partners.

We are committed to helping students and families live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together!

This position will drive initiatives in support of the strategy for our full set of student loan solutions and products, focused on levers to optimize the P&L. The Product Manager III will partner with a dynamic, cross-functional team spanning Product, Design, Engineering, Marketing, Operations, Data & Analytics, Risk, Pricing, and Capital Markets to drive growth and achieve annual goals.

The Product Manager III will be a subject matter expert in defining the overall business strategy and financial plan, including knowledge of industry trends, production expectations, performance, forecasting, profitability outcomes, and goals for a portfolio of products. The Product Manager III consults with senior business leaders and directs allocated resources to plan, develop, implement, and measure product and sales initiatives to increase overall product portfolio performance while adhering to the risk framework.

• Enhance the customer journey, from Origination to Servicing.
• Responsible for new product development in the student loan space, aligned to leadership strategic priorities.
• Recommends new or enhanced product pricing and value propositions and collaborate with Capital Markets to ensure sustainable and competitive lending solutions.
• Responsible for monitoring daily, weekly, and monthly acquisition performance trends, funnel conversion and results.
• Responsible for understanding market conditions, the regulatory landscape and making recommendations for change as appropriate to internal and external conditions.
• Accountable for scanning the competitive landscape, keeping a pulse on the competition with noted gaps, strengths, weaknesses and forecasting industry trends.
• Accountable for forecasting accuracy, performance measurement and monitoring, and overall client experience and impacts.
• Collaborates with acquisition partners (Affiliate/Partnerships, Marketing, Student Loan Consultative Services, Frontline, etc.) to achieve positive growth outcomes and measures results.
• Partner with digital and technology teams on their respective roadmaps.
• Lead business initiatives following a project plan and is responsible for outcomes.
• Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements.
• May present business cases and critical business updates to senior leadership.
• Maintain focus on a well-managed student loan business within all the banks areas of Risk Management.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.

• Manage day-to-day growth and performance of the business.
• Offer recommendations to drive success and scalability.
• Support cross-functional teams to achieve strategic goals.
• Facilitate key product initiatives from ideation to execution.
• Collaboration across the bank to ensure success.

• A minimum of 7 year's experience in product management, product development, finance, and/or general management.
• Financial services experience required; student lending experience is a major plus.
• Years of experience as a strategic thought leader and project manager.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.