Assistant, General Manager

Job purpose

Global Furniture Group has an immediate career opportunity for an Assistant General Manager in the Chicago Area. In this role you will support the General Manager in the day-to-day operations of the Distribution Center and the supervision of Distribution Center employees. This role helps ensure operational efficiency, strong customer service, effective coordination across warehouse, customer care, and administrative functions while escalating broader issues and decisions to the General Manager as appropriate.

The Assistant General Manager plays a hands-on leadership role, assisting with execution, team oversight, and operational follow-through across key areas of the business.

Essential Duties and Responsibilities

• Support the supervision and development of Customer Care and Order Entry Representatives to ensure a positive customer experience.
• Assist in maintaining productive relationships with customers and logistics vendors.
• Support overall client and operational performance of the DC.
• Assist the General Manager with financial and operational oversight.
• Support accounts payable and accounts receivable processes.
• Monitor inventory levels in alignment with sales demand and operational needs.
• Oversee daily warehouse activities to ensure accurate inventory movement in and out of the facility.
• Ensure completion and accuracy of weekly product cycle counts.
• Assist with training, coaching, and day-to-day guidance of the customer care, order entry, and warehouse teams.
• Delegate tasks appropriately to balance team member workloads while supporting business goals.
• Support evaluation and coordination of local vendor relationships to ensure service quality and cost effectiveness.
• Partner with the local sales team to support a consistent and positive customer experience.
• Assist with select HR responsibilities, including onboarding support, scheduling and employee issue escalation.
• Assist General Manager to oversee policy improvement and implementation initiatives.
• Act as a point of leadership coverage in the absence of the General Manager.
• Additional Duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• High School Diploma or Equivalency required. Bachelor's degree preferred from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience or military experience.
• Minimum of 3-6 years of related experience.
• Customer-focused mindset with an understanding of sales and service operations.
• Self-motivated and goal oriented, with the ability to operate effectively in a team environment.
• Demonstrated ability to support financial and operational aspects of a distribution or warehouse operation.
• Strong computer skills.
• Ability to inspire and motivate others.
• Ability to analyze issues and problem solve.
• Excellent communication skills, including written and verbal communication and presentation skills.
• A track record of driving team and process accomplishments or solving problems for organizations.

Working Conditions/Physical Requirements

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The noise level in the work environment is typically moderate.

While performing the duties of this position, the employee is regularly required to sit and use hands to fingers, handle, or feel. The employee frequently communicates verbally and must be able to hear. Occasional walking is required, as well as reaching with hands and arms, and the ability to stoop, kneel, crouch, or crawl.

Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WHO WE ARE

Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.

Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.

COMPENSATION & BENEFITS

Actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Global, an individual may not be hired at the high end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each potion and candidate. (If a bonus or commissions see below for additional sentence).

Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for): Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)

WHERE WE ARE

Global has distribution centers and showrooms located all across the USA + Canada.

Global USA Showrooms:

Atlanta | Boston | Chicago | Irvine | Miami| NYC | Philadelphia| Phoenix | Washington DC

Global USA Showrooms + Distribution Centers:

Atlanta | Baltimore |Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa

You can visit us atwww.globalfurnituregroup.com.

Work Authorization: Must be legally authorized to work in the U.S. on a full-time basis. Global does not sponsor work authorization or visas for this role.

Global is a smoke-free, drug-free workplace and equal opportunity employer.

Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.

Veterans encouraged to apply.