Computing Support Analyst

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The University of California, Irvine is a growing, dynamic, top-tier research university, theyoungest member of the prestigious Association of American Universities (AAU), and routinelyranked among the nation's top 10 public universities. The Dunlop School of Biological Sciences is one of the largest schools at UCI, serving over 5000 undergraduate and graduate students.

TheCharlie DunlopSchool of Biological Sciences IT unittakes pride in sustaining the daily operation, repair and maintenance of Dunlop School IT resources.We also partner regularly with the campus Office of Information Technology (OIT) and other Dunlop School units to provide timely and consistent support to our faculty, staff and students.

Applies professional business and technical support concepts to deliver endpoint, classroom, research, and administrative computing services for the Charlie Dunlop School of Biological Sciences. Within established Dunlop BioSci IT and campus OIT standards, analyzes and resolves hardware, software, audiovisual, security, and networking issues of moderate scope and complexity across a broad range of school-supported applications and systems, determining appropriate actions based on defined procedures and practices. This position is in the bargaining unit, and there should never be an uncovered position.

Required:

• Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
• Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.
• Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
• Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
• Demonstrates problem-solving skills.
• Effective skills at technical and administrative work direction.
• Demonstrated judgment to delegate / escalate issues appropriately.
• Bachelor's degree in related area and / or equivalent experience / training
• 1-3 yearsIT unit in a federation institution, preferably Higher ED

Preferred:

• Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• Advanced skill at creating technical documentation for complex processes and applications.
• Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
• Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
• Working knowledge of desktop and business / technical support systems.

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.