Senior Design Coordinator - Ethan Allen Garden City

Senior Design Coordinator - Garden City

Ethan Allen Retail, Inc.

The Garden City Design Center is consistently one of Ethan Allen's top performing businesses, supported by a highly tenured team of professional interior designers. We are proud of our 50+ years serving this community!

As a vertically integrated manufacturer and retailer of home furnishings and accessories, Ethan Allen is the Interior Design Destination for our clients and the A&D trade community! We are looking to add a key position to further strengthen our team.

The Senior Design Coordinator plays a key role in supporting this high performance environment by providing exceptional client service, design team assistance, sales support, and showroom operational excellence. Ethan Allen has a unique ability to service, install, and deliver across the country. This role rewards those who are inspired to operate their interior design business within our proven program!

Apply online, or email your cover letter and resume directly to hiring manager Gina.Earley@ethanallen.com

Meet our current team at www.ethanallen.com/gardencity
Please note this position is full time, on site, and does require weekends.

GENERAL OBJECTIVES

The Senior Interior Design Coordinator provides sales support and client service to a team of 8 Interior Design Consultants, under the direction of Retail Leadership. Responsibilities include educating prospective customers about Ethan Allen's complimentary design services, introducing clients to Design Consultants, and assisting with tasks that support overall sales, client satisfaction, and project execution standards.
This role is essential to creating a seamless, luxury level client experience from beginning to end.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Professionally greet clients to establish rapport and provide design related assistance, including hard and soft accent sales, custom soft fashions, and window coverings.
• Assist Design Consultants with project development: in home appointments, space planning, product selection, preparing quotes, sketches, renderings, presentations, and providing client hospitality.
• Lead and/or assist in daily business huddles and weekly training meetings.
• Stay current on design and color trends to support fashionable, relevant design solutions.
• Introduce qualified prospects to Design Consultants through in person handoff, portfolios, scheduled appointments, and external business development opportunities.
• Generate proposals and purchase orders using the company point of sale system, including communicating backorder updates.
• Maintain proactive client communication regarding appointments, order status, and follow through via CRM, phone, and email.
• Assist in responding to inbound calls and client emails; support Design Center rotation systems during peak periods (weekends, holidays, events).
• Participate in corporate sponsored marketing events and training initiatives.
• Educate customers about Ethan Allen Platinum financing programs and Furniture Protection plans.
• Utilize available technologies to support design workflow, client presentations, and customer service.
• Support Visual Merchandising standards by maintaining showroom displays, design studios, and workshops; assist with stock replenishment, inventory receiving, tagging, barcoding, and quarterly cycle counts.
• Provide clerical and administrative support including filing, updating reference materials, maintaining project logs, and preparing documentation.
• Reconcile and process cash transactions, charge card activity, deposits, petty cash, blind cash balancing, and end of day reporting as required.
• Follow up on delayed or clerical orders to ensure timely service and resolution for clients and internal teams.
• Process cancellations, returns, and related transaction adjustments as needed.
• Coordinate service matters between the Retail Service Center and Design Center teams, ensuring timely updates and follow up.
• Review and monitor open order reports and workroom logs; communicate key actions to design teams.
• Manage and resolve customer inquiries in accordance with company guidelines, monitoring for recurring issues and communicating root cause trends.
• Intake customer service requests, forward details to the Customer Service Department, and identify unrecorded delivered sales to prevent future occurrences.
• Identify custom soft goods or non Ethan Allen product orders and forward documentation to an Order Administrator for processing.
• Perform additional duties as assigned.
  
  

KNOWLEDGE, SKILLS and ABILITIES

• Strong organizational, sales, and interpersonal skills.
• Professional, stylish appearance and positive attitude.
• Must be able to work on a retail schedule that includes weekends and select holidays.
  Shift Times are from 9:00am - 6:00pm daily except for Sunday (11:30am - 5:00pm).
• Minimum five (5) years of retail sales experience. Leadership/Management experience a plus.
• Valid driver's license required or approved alternative transportation.

PAY TRANSPARENCY

• This position is Base Plus Bonus, offering a base hourly range of $22.74 - $28.84 per hour. Base pay is paid bi-weekly, Bonuses are paid monthly.
• Pay is incentive-based with total earnings determined by actual monthly net written revenue that is generated from retail customer purchases and when design project orders are placed.
• This role has unlimited earning potential with a base hourly pay plus bonus structure. Actual compensation is determined by individual performance. Average Annual Earnings Range (2025): $65,000 - 95,000
  
  

BENEFITS

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. In addition to a generous Employee Purchase program and Paid Time Off, Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Benefit availability varies based on full-time or part-time employee classification.

Some of the benefits offered are:

• 401(k) plan (with Employer contributions)
• multiple Medical Plans with Prescription Drug Coverage
• Health Savings Account (including Employer contributions)
• Dental Plan
• Vision Plan
• Basic Group Term Life & Accidental Death & Dismemberment
• Supplemental Group Term Life & AD&D Insurance
• Dependent Group Term Life Insurance
• Short and Long-Term Disability (Full-Time associates only)
• Business Travel Accident Life Insurance
• Flexible Spending Accounts - Health Care & Dependent Care
• Commuter Saving Plans - Public Transit & Parking
• Voluntary Whole Life Insurance
• Voluntary Critical Care Insurance
• Voluntary Accident Insurance
• Employee Assistance Program