New

Senior Analyst Commercial Customer Ops

TEKsystems
$48.00 - $61.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Tampa
Mar 05, 2026
Description Job Title: Snr Analyst Customer Contract and Chargeback Operations Summary: The position supports all functional areas within PCO processing of chargebacks customer classification and contracts. This includes day-to-day business support as well as design/enhancement/implementation/testing of any required business process or system modifications. Responsibilities: - Monitor daily operations ensuring chargebacks are processed and appropriate payments are issued including reconciliation of chargeback submissions and claim responses. - Analyze and interpret large data sets using Excel and other software applications to support business functions e.g. load customer records ensure reasonableness of data identify trends and determine the root cause of issues. - Use sound critical thinking skills to review contract eligibility e.g. GPO membership Class of Trade CoT DEA/HIN or NPI. - Research third-party databases and other data sources analyze information and make determination on customer COT assignments. Determine COT assignment in compliance with established business standards and policies. - Reconcile FSS and HRSA Office of Pharmacy Affairs 340B program eligibility information to ensure that government rules and regulations as well as practices are adhered to related to customer eligibility for FSS and 340B price discounts on products. - Create update and maintain customer master records. - Create and update business process documentation. - Build and maintain business relationships with wholesalers and distributors and across matrix teams including Government Price Reporting Government Contract Operations Institutional Contract Administration Customer Operations Order to Cash Operations IT Trade Sales Ops Finance and Customer Service Ops. - Participate in the ongoing design/enhancement/implementation/testing of Model N and SAP relative to customer master data pricing and chargebacks. - Interact daily with PCO and Government Public Program Ops teams to resolve pricing customer chargeback or other system related issues. Apply technological aptitude to business processes to enhance operational efficiencies and productivity. Education: - Bachelors degree in accounting Finance Business or related subjects is preferred Qualifications: - A minimum of 5 years of related experience in business analysis financial analysis audit chargeback administration contract administration or master data administration. - Demonstrated ability to identify and implement process and control enhancements. - A proven leadership mindset. - Strong interpersonal skills excellent oral and written communication skills and the ability to work well across a matrix team are required - A broad knowledge of Pricing Reimbursement functions government pricing regulations and systems transactional processing is preferred. - Experience with Microsoft Office is required. - Exposure to SAP and Model N or similar systems is preferred. - Solid knowledge and experience in the pharmaceutical industry preferred. Experience Level Expert Level Job Type & LocationThis is a Contract position based out of Tampa, FL. Pay and BenefitsThe pay range for this position is $48.00 - $61.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Tampa,FL. Application DeadlineThis position is anticipated to close on Mar 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.