Appointment Clerk

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Key Responsibilities:

• Schedule, confirm, and update appointments for customers, clients, or vendors.

• Communicate professionally via phone, email, and internal systems to coordinate appointment details.

• Verify necessary information such as availability, service requirements, and documentation.

• Maintain accurate appointment logs, records, and reports.

• Follow up on missed or rescheduled appointments to ensure continuity of service.

• Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency.

• Handle inquiries and resolve scheduling conflicts or issues promptly.

• Maintain confidentiality and adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent; associate degree preferred.

• 1-2 years of experience in scheduling, administrative support, or customer service.

• Strong organizational and multitasking skills with high attention to detail.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software.

• Ability to remain calm and professional under pressure and manage competing priorities.

Preferred Skills:

• Experience in a logistics, transportation, or healthcare environment (depending on industry).

• Familiarity with CRM or TMS (Transportation Management System) software.

• Bilingual skills (English/Spanish) a plus.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.