Assistant Director of Patient Business Services

UCLA Health is seeking an Assistant Director of Patient
Business Services to oversee hospital billing operations across commercial and
government payers, including Medicare follow-up. Reporting to the PBS Director,
this role is responsible for ensuring accurate and timely claims submission,
regulatory compliance, and optimization of revenue cycle performance across the
health system.

This position leads Managers, Supervisors, and billing teams
while driving operational improvements that strengthen financial outcomes. The
Assistant Director partners with clinical, operational, finance, contracting,
IT, and revenue cycle leaders to remove barriers, improve workflows, and ensure
high-quality billing performance aligned with organizational goals.

In this role, you will:

• Manage
  end-to-end billing operations for inpatient, outpatient, and emergency
  services, ensuring accurate and timely submission of claims to Medicare,
  Medi-Cal, commercial, and managed care payers
• Direct
  daily oversight of Medicare billing workflows, account resolution
  activities, and payer-specific requirements to maximize clean claim rates
  and reimbursement
• Ensure
  compliance with CMS, HIPAA, federal and state regulations, coverage
  determinations, and coding guidelines while maintaining audit readiness
  and reducing compliance risk
• Monitor
  key performance indicators including days in accounts receivable,
  discharged not final billed volume, denial trends, clean claim rates, and
  claim resolution times to drive measurable improvements
• Implement
  workflow optimization initiatives, automation strategies, and technology
  enhancements that improve operational efficiency and financial performance
• Recruit,
  develop, and mentor supervisors and staff while fostering accountability,
  performance management, and succession planning
• Partner
  cross-functionally with clinical departments, IT, Finance, Managed Care,
  and Revenue Cycle leadership to address operational barriers and
  standardize processes
• Coordinate
  with external vendors, consultants, and payer representatives to resolve
  billing issues and support system-wide revenue cycle initiatives

Salary Range: $116,300 - $264,600 annually

• A
  bachelor's degree in business, healthcare administration, or a related
  field or equivalent combination of education and experience
• A
  minimum of ten years of progressive experience in hospital billing
  operations
• A
  minimum of five years in a senior leadership role overseeing hospital
  billing and Medicare collections
• Expert
  knowledge of Medicare regulations, CMS billing guidelines, and claim
  submission requirements
• Strong
  proficiency with Epic EHR billing systems and related modules
• In-depth
  knowledge of CPT, HCPCS, ICD-10 coding, and National Correct Coding
  Initiative edits
• Experience
  with delegated payment models and alternative reimbursement methodologies
• Proficiency
  using claims clearinghouse platforms, payer portals, and billing system
  interfaces
• Advanced
  analytical skills to interpret performance data and implement workflow
  improvements
• Proven
  ability to lead operational change, automation initiatives, and
  performance improvement efforts across revenue cycle teams

Preferred

• A
  master's degree in health administration, public health, business, or
  related discipline
• Professional
  certification with AAHAM, HFMA, or ACHE
• Lean
  Six Sigma or Project Management Professional certification
• AAPC
  certification such as Certified Professional Coder, Certified Professional
  Biller, or Revenue Cycle Management Specialist