Partner Success Manager 4

The Partner Success Manager is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.

Own executive-level relationships with global and strategic partners aligning on mutual business outcomes and growth strategies.

• Develop and execute comprehensive partner success plans including enablement roadmaps co-selling strategies and customer adoption initiatives.

• Lead quarterly business reviews (QBRs) with partners and internal stakeholders to assess performance identify challenges and define next-step actions.

• Collaborate cross-functionally with sales product marketing and support to ensure partner readiness and seamless end-customer experiences.

• Identify and scale best practices to improve the partner success framework and overall partner journey.

• Provide insights into partner market trends and competitive dynamics to inform global partner strategy.

• Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge

• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends

• Mentor coach train and provide feedback to other team members; provide feedback to leadership on abilities of team

• Bachelor's degree or equivalent experience

• 5+ years of experience in partner success channel management customer success or account management within a SaaS environment.

• Microsoft Windows and Office proficient

• Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with executive presence

• Excellent organizational multi-tasking and time management skills

• Excellent collaboration skills applied successfully within team as well as with all levels of employees in other areas

• Excellent Microsoft Excel skills

• Excellent leadership sound judgement and business acumen skills

• Excellent facilitation and project management skill

• Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

• Excellent data gathering interviewing and analytical/problem solving skills

• Excellent critical thinking and problem solving skills

• Excellent ability to use original thinking to translate goals into the implementation of new ideas and design solutions

• Self-motivated with the ability to manage projects to completion independently

• Able to thrive in a fast paced deadline driven environment

• Excellent attention to detail

• Demonstrated ability to influence motivate and mobilize team members and business partners

• Excellent ability to develop and use engaging informative and compelling presentation methodologies

• Excellent ability to handle sensitive information with discretion and tact

• Excellent ability to establish rapport and gain the trust of others; effective at gaining consensus

• Ability to work independently and in a team environment

• Ability to coach mentor and provide feedback to team members in a timely manner

• Ability to provide guidance and support to developing team members

• Excellent knowledge of systems administration

• Excellent knowledge of operating systems such as or

• Excellent knowledge of Linux Operating systems

• Excellent knowledge of Microsoft Operating systems and products

• Excellent knowledge of Unix Operating systems

• Native fluency in the foreign language (written/spoken)