Service Tech Coordinator

Keysightis at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE).
  * Solve technical problems of limited scope and complexity. Escalate more difficult repairs to experienced technicians.
  * Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
  * Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
  * Provide consistent, solid contribution to team and service center delivery goals.
  * Adheres to established production processes and is responsible for achieving established team production goals.
  * Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.
  * Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly. Understanding of and compliance with ESD protocol and connector care is a must.
  * Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

• Hold a Bachelor's Degree in Electronics or Engineering, with 5+ years of experience in Military Metrology (PMEL) or relevant work in calibration of test measurement equipment-or a combination of both.
• Demonstrate direct experience in a Standards Laboratory environment (highly desired).
• Possess a solid understanding of Measurement Uncertainty application and calculations, Measurement Guardbanding, and other principles associated with the highest level of traceability directly to SI units.
• Maintain working knowledge of current quality standards including ANSI/ISO 9001, ANSI/Z540.3, and ISO/IEC 17025.
• Perform calibration, adjustment, diagnosis, and troubleshooting of test and measurement equipment down to the assembly level.
• Take independent action and initiative, interfacing effectively with team members, customers, and management.
• Adhere to the highest standards of business ethics.
• Maintain high workmanship standards and consistently deliver on commitments.
• Promote ESD and other programs that support high-quality service delivery and minimize re-repair.
• Demonstrate strong computer skills, including experience in software development, software modification processes, and automated calibration systems.
• Solve non-standard, "one-of-a-kind" problems by developing new or customized solutions.
• Leverage technical expertise to fix, enhance, or develop automated calibration procedures, and document results in a format that integrates seamlessly into Service Center processes.
• Provide leadership and facilitate discussions among Service personnel, cross-functional teams, and trade customers regarding technical issues and problem resolution.
• Support formal presentations on technical matters to customers, engineering teams, and management.

Pay Range:

USD $53,430.00 - USD $89,050.00 Year

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***