Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do.
We are seeking an Tenant Services Coordinator (TSC) for our Mt. Airy Ave Clinic in Philadelphia, PA.
Position Details
- Coordinate communication and issue resolution between Merakey, individual Tenant, related Landlord, and Clearinghouse/Tenant Services Liaison (TSL).
- Serve as point of contact for Clearinghouse Tenant Services Liaison (TSL) for all tenants served by Merakey.
- Perform Liaison responsibilities for case load which is approximately 50-75 people.
- Develop and maintain tracking mechanism (in regard to tenants/potential tenants) for information as required by TSL and Lead agency administration. Incorporate monthly feedback reports from case manager (or designated staff point of contact).
- Provide orientation and training to agency staff and tenants on issues including Tenant Rights, Terms of Lease, and Requirements for Successful Tenancy.
- Respond to calls from Clearinghouse TSL within 24 hrs to ascertain issue or need.
- Assures emergency/crisis plans are in place for each tenant.
- Communicate issue or need with identified case manager (or designated staff point of contact) the day of call from Clearinghouse TSL.
- Communicates with the CSS staff regarding concurrent reviews, loc and relevant changes/amendments. (Initially, attendance at weekly agency specific CSS meetings).
- Assure Tenant files, including housing application and appropriate and related documentation and verifications, are reviewed for accuracy/completion, submitted timely and maintained.
- Maintain a potential referral list with regularly updated contact information.
- Assure outreach to prospective tenants to assure they can be reached quickly when they are either notified to begin housing search when a unit is coming available that they may want to consider or other relevant housing related issues.
- Respond to calls from Landlord or Property Manager within 24 hrs (or the day of depending on urgency) and notify Clearinghouse TLC of issue.
- Communicate issue or need with identified case manager(or designated staff point of contact) the day of call from Landlord or Property Manager.
- Assure response to landlords and property managers renting to tenants receiving support services from the agency is timely and helpful to resolving problem.
- Request plan to address issue or need from case manager (or designated staff point of contact). This can be verbal communication and make notation in Tenant File.
- Maintain regular contact with Landlord or Property Manager, TSL and Support Services case manager (or designated staff point of contact) until issue is resolved.
- Communicate resolution to the Clearinghouse TSL.
- Participate in mediation of tenant/ landlord disputes as required in program guidelines.
- Maintain a problem report tracking mechanism, inclusive of contacts and resolutions.
Benefits
Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:
- Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
- Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
- DailyPay -- access your pay when you need it!
- On the Goga well-being platform, featuring self-care tools and resources.
- Access Care.com for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Access to Pryor Online Learning for free online personal development classes.
Learn more about our full benefits package - https://www.merakey.org/careers/benefits
About Merakey
Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey.
Merakey strictly follows a zero-tolerance policy for abuse.
Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!
Merakey
tuition reimbursement, retirement plan
Mar 11, 2026