Network Administrator

IT Data Network

Full Time

88478BR

Job Summary

The Network Administrator within the University of California, San Francisco's (UCSF) Information Technology (IT) department will be entrusted with managing and maintaining UCSF's network wired services to ensure seamless connectivity and efficient communication across campus. Working closely with colleagues and stakeholders, the Network Administrator will play a crucial role in implementing and supporting network solutions that meet the evolving needs of our organization. The Network Administrator's expertise will be instrumental in troubleshooting network issues, optimizing performance, and implementing security measures to safeguard the integrity and confidentiality of UCSF data.

The Network Administrator will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic, medical, and research mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF's vision while modeling UCSF's culture and values.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors, including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The annual salary range for this position is $90,700 - $193,500 (Annual Rate). Note: Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Note: We are not sponsoring work visas at this time.

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.

The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing UCSF's network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols. They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research.

Required Qualifications

• Bachelor's Degree, or four years of relevant experience, i.e., one or more of the following fields: computer science, engineering, computer information systems.
• Three years or more of experience working in one or more of the following fields: network services, information technology, or network operations.
• Demonstrated knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity, and independent judgment, escalating as necessary.
• Understanding of various network hardware platforms, network-related protocols, and software.
• Experience with network diagnostic and network performance management tools and software.
• Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Proven ability to learn effectively and meet deadlines.
• Excellent communication skills with the ability to convey technical information to both technical and non-technical personnel.
• Self-motivated and works independently and as part of a team.
• Demonstrated problem-solving skills.
• Experience configuring, managing, and troubleshooting network devices such as routers, switches, wireless networking equipment, load balancers, DDI platforms, and/or network monitoring tools
• Knowledge of networking protocols and technologies, including TCP/IP, VLANs, VPNs, DNS, DHCP, and SNMP.

Preferred Qualifications

• Experience with network monitoring and management tools such as Nagios, Cacti, Spectrum, Datadog, SolarWinds, PRTG, or Cisco Prime.
• Ability to troubleshoot and diagnose network connectivity issues, both wired and wireless, in a timely manner.
• Familiarity with network best practices and the ability to implement and maintain network infrastructure configurations, load balancers, DDI platforms, and/or network automation tools.
• Excellent interpersonal skills, with the ability to work effectively with colleagues and stakeholders across departments.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with cloud networking concepts and experience working with cloud service providers (e.g., AWS, Azure, Google Cloud Platform).
• Experience with network automation and scripting languages such as Python or PowerShell.
• Understanding of ITIL framework and its application in network management and service delivery.
• Knowledge and experience working with network management systems.

License/Certification

Certifications (preferred): Network +, CCNA, or equivalent Aruba Certifications, ITIL

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

005168 COMM AND NETWORK TCHL ANL 3 TX

Job Category

Clinical Systems / IT Professionals, Professional (Non-Clinical), Support Services, Technical & Technologist

Bargaining Unit

University Professional Technical Employees - Technical Unit (UPTE-TX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Fully Remote

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F