Alliance Auto Coordinator (US, Virtual)

Safely dispatch domestic/international auto orders from state to state.

Essential Functions and Responsibilities

% of time

(must total to 100%)

Description of Duty

25%

• Enters orders into the custom Sirva software system database for domestic/international autos.
• Updates orders when necessary, including date changes and service changes.
• Dispatches domestic/international auto orders; enters revenue and payable upon delivery.
• Ensure explanatory notes are entered into the system to let other Sirva/Alliance staff members know the exact status of orders.

35%

• Communicates with high level executive corporate transferees (carriers and booking agents) to confirm orders and set clear expectations for service dates and service items; gathers street and email addresses, phone numbers and any other pertinent information and update systems accordingly.
• Routes confirmed orders to the Dispatch Department (scheduler, carriers and booking agents).
• Clarifies any pertinent information to ensure a successful dispatch.

30%

• Respond promptly and accurately to a variety of inquiries via phone, email and messages. These inquiries could come from Movers/Corporate Customers/Transferees/Carriers/Drivers/or Sirva-Alliance Associates.

10%

• Performs all other duties as assigned by management or needed to support business operations.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• High school degree or equivalent
• At least two years of advanced education in a business field
• Associates degree or business diploma required (or equivalent experience)

Qualifications and Experience Requirements

• A minimum of two (2) years in a fast-paced environment.
• Moving/relocation company experience would be helpful.
• Ability to work as part of a team.
• Ability to work flexible hours and weekends.
• Excellent communication skills: ability to manage stressful situations and maintain a pleasant demeanor.
• Problem solving ability with attention to detail.
• Proficient PC skills and ability to learn new software.
• Fluent in Outlook, Word and Excel with strong data entry skills.
• Ability to prioritize workload

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Alliance Auto Coordinator
• Salary Range: $30,700-$42,000
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects and existing vacancy within our organization.