Product Manager II

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country's largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

Bamboo Health is seeking a Product Manager II - Bridge (Workflow & Utilization Owner) to own the end-to-end workflow performance and product execution across our three pillars. This is a hands-on product ownership role responsible for deeply understanding product capabilities, defining cross-pillar workflow requirements, and driving measurable utilization improvements in live customer environments.

You will be accountable for ensuring workflows are technically sound, operationally effective, and fully adopted by customers. This role partners closely with engineering and cross-functional product leads to translating workflow gaps into clear, actionable product requirements. This role ensures that our cross-pillar workflows are not only defined - but fully implemented, adopted, and optimized in real-world use.

What You'll Do:

• Develop and maintain a clear, prioritized workflow strategy aligned with company objectives.
• Engage directly with customers to understand workflow execution, pain points, and adoption barriers.
• Create concise PRDs and workflow documentation with clear requirements and expected outcomes.
• Partner closely with engineering to ensure workflows are scalable, technically sound, and aligned with architecture.
• Serve as the subject matter expert on cross-pillar workflows and product capabilities.
• Define and optimize integrated workflows that span multiple products and pillars.
• Identify workflow gaps and translate them into clear, testable product requirements.
• Drive roadmap decisions that prioritize adoption, utilization, and real-world workflow performance.
• Own workflow-level adoption, engagement, and utilization metrics across customers.
• Diagnose underutilization using usage data and customer feedback and identify required product changes.
• Ensure delivered capabilities match intended workflow outcomes and support customer success.
• Maintain strong cross-functional alignment and lead tradeoff discussions to protect end-to-end workflow performance.
• Continuously refine workflows and establish a data-driven feedback loop between usage, customer outcomes, and roadmap decisions.
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

What Success Looks Like...

In 3 months...

• Clearly defined, technically sound cross-pillar workflows implemented across products.
• Measurable improvements in adoption, engagement, and utilization.
• Reduced workflow friction and decreased leakage across transitions.
• Strong engineering alignment and high-quality requirement delivery.
• Customers actively leveraging intended workflow capabilities in production.
• Begin incorporating AI-supported tools into your day-to-day work-whether through analysis, documentation, or task management.

In 6 months...

• Expanded ownership of cross-pillar workflow performance and roadmap influence.
• Demonstrated improvements in workflow-level utilization and adoption trends.
• Trusted partner to engineering with predictable, high-quality requirement output.
• Workflows refined to remove recurring friction and strengthen customer outcomes.

In 12 months...

• Recognized leader in workflow performance, utilization strategy, and cross-pillar execution.
• Demonstrated measurable improvements across all workflow success metrics.
• Strong contributor to long-term product vision and scalable workflow architecture.
• Workflows consistently performing in production with high adoption and minimal leakage.

What You Need:

• 5+ years of product management experience (healthcare technology strongly preferred).
• Demonstrated experience writing detailed product requirements and partnering closely with engineering teams.
• Experience improving product adoption, utilization, or workflow performance in live customer environments.
• Strong analytical skills with ability to interpret usage data and translate insights into product changes.
• Comfort operating at both system-level architecture and detailed workflow execution levels.
• Experience with healthcare transitions, care coordination, or value-based care.
• Familiarity with workflow design, systems thinking, and operational process optimization.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

What You Get:

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time - regardless of physical, behavioral or social barriers.

We're a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bamboo Health GDPR/RODO

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

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