Oracle ERP Environment Manager

Responsibilities

Hosting & Operational Management

• Coordinate day-to-day operations of Oracle PROD and non-PROD Environments.
• Lead documentation, run books, including version controls on Project and Operational activities for DBA Team.
• Partnering with DBA Manager, create, maintain and publish DBA Team's Shifts calendar and assign weekend tasks according to the environment schedules.
• Support incident handling by engaging the right teams, documenting timelines, and communicating updates; escalate per established processes.

Oracle Environment & Instance Management

• Manage the full environment lifecycle (intake/allocation, configuration/right sizing, retirement) and serve as approval authority for new instances, non standard configurations, and exceptions.
• Maintain a detailed environment catalog capturing instance inventory, current application and database versions, patch set levels (Cohort Schedules), last refresh/clone dates, active project assignments, and usage timelines to support scheduling and planning; drive environment reduction/optimization via consolidation, enforced reuse and lifecycle compliance.
• Coordinate, broadcast communications on instance downtime, maintenance widows and any other technical activities.

Patching, Release & Change Governance

• Govern global patching, major version upgrades cadence (EBS & Cloud) with impact/risk reviews, test scope, and go/no go decisions; enforce entry/exit criteria, sign offs, and back out plans for every deployment.
• Provide readiness and dependency updates to align with quarterly Cloud releases and project timelines.
• Support the Release Team by coordinating environment related tasks for deployments, patching, cloning, configuration migrations, and version updates.
• Maintain environment specific inputs to the release calendar (environment availability, sequencing constraints, freeze windows); the Release Team retains ownership of overall scheduling, governance, and CAB processes.

Cross Functional Collaboration & Enterprise Alignment

• Coordinate with DBAs, Cloud Admins, Integration teams (e.g., OIC), QA, Release Management, Build/Run, Security, and Program/Project teams to align schedules and dependencies.
• Communicate environment availability, constraints, risks, and conflicts; drive resolution through timely follow ups and clear status updates.
• Maintain shared trackers, calendars, and documentation to support predictable, repeatable execution.

Environment Cloning, Refresh & Integrated System Coordination

• Coordinate environment refreshes and cloning activities with DBAs, Cloud Admins, Integration teams, and QA.
• Ensure pre refresh prerequisites and post refresh validations are completed by the responsible teams.
• Communicate refresh plans, blackout windows, risks, timelines, and outcomes; capture lessons learned and improve checklists/templates.

Security, Access Governance & Compliance

• Support IT Security in SOX aligned access controls, privileged access reviews, evidence preparation, and environment change control requirements; oversee non production data protection (masking/scrambling, secure handling of HR/Payroll/Financial data) and partner to remediate vulnerabilities and support audits.

Incident, Problem & Escalation Management

• Serve as primary escalation authority for environment, hosting, and Oracle platform incidents; lead bridges, ensure RCAs within agreed timelines, and drive Corrective / Preventive Action to closure; communicate impact, resolution, and follow ups to stakeholders.

Architecture, Modernization & Continuous Improvement

• Partner with Technical Architects, strengthen environment architecture, hosting patterns, connectivity, resiliency, and automation; define/enforce standards (config baselines, topology conventions, integration patterns, alignment rules).
• Identify technical debt, systemic risks, and gaps; modernize to improve stability, reduce complexity, and lower long term operational burden; automate provisioning, patching, refresh, and validation workflows. Track operational metrics (change success, availability, refresh/promotion cycle time) with transparent reporting; maintain reusable runbooks, SOPs, governance playbooks, and architectural decision records.

High Priority - MOS SR Coordination

• Serve as the coordinator for high-priority Oracle MOS SRs by logging SRs (when needed), tracking progress, scheduling Oracle/DBA calls, ensuring required evidence is collected, and escalating delays (DBA team will take care of regular Oracle SRs and take coordination help from this role as needed).
• Maintain an SR tracker with categories, severity, status, blockers, and next steps.
• Publish weekly and monthly SR summaries for leadership review.

DBA KPI & Performance Reporting

• Collect operational metrics from DBA and Cloud teams, including SR volumes, change requests, refresh/patch execution counts, and SLA adherence.
• Publish monthly KPI dashboards, scorecards, and trend reports.
• Highlight recurring issues, aging tasks, and improvement opportunities.

Qualifications

Education & Experience

o Bachelor's degree in computer science, MIS, Engineering, or related field.

o 10+ years managing the patching, cloning, and release coordination process for Oracle EBS / Cloud Applications.

o Experience supporting global, mission critical operations and coordinating cross functional technical teams.

Technical Skills

o Strong knowledge of Oracle EBS architecture, concurrent processing, patching, and environment lifecycle processes.

o Working proficiency with Oracle DB, SQL, Linux/Putty, and environment troubleshooting tools.

o Familiarity with Oracle Cloud Applications, including quarterly patching and environment synchronization.

o Understanding of integration frameworks (OIC, Boomi, APIs) and validation requirements after refreshes.

o Experience with ITSM systems (ServiceNow or similar) and My Oracle Support / SR lifecycle management.

Security & Compliance

o Knowledge of SOX controls, access governance, audit processes, and data security for non production environments.

Core Competencies

o Strong analytical, problem solving, and root cause analysis skills.

o Excellent communication and documentation capabilities.

o Ability to influence teams and drive coordinated actions under time pressure.