Manager, Business Process Engineering

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

If you are inspired by building systems that help people thrive, this role offers the opportunity to shape the processes that power student and employee success at scale. As the Manager of Business Process Engineering, you will help WGU operationalize its mission by leading a team that engineers efficient, studentcentered processes across the university. Your work will directly influence how WGU delivers on its promise of access, quality, and outcomes.

Institutional Portfolio Management (IPM) sits within the CFO organization and drives strategic execution across the WGU system. The department manages portfolios of enterprise initiatives aligned to WGU's strategic plan. IPM enables leaders to execute bold, systemwide change by designing innovative business processes that improve productivity and scale, building enterprise capabilities in Agile Innovation and Portfolio Management, and identifying risks while driving cost efficiency and waste reduction.

The Business Process Engineering (BPE) team is responsible for building and optimizing the processes that support WGU's endtoend operations. The team advances WGU's business process maturity, creates clarity in complex systems, and designs scalable, futureready processes that support growth. Every BPE initiative is tied to improved student and employee experiences, operational efficiency, and enterprise-wide alignment.

The Manager of Business Process Engineering leads a team of Business Process Engineers and reports to the Vice President of Institutional Portfolio Management. This role is responsible for engineering new or reengineering existing processes to support WGU's longterm strategy and nearterm operational goals. The manager oversees process design, implementation, measurement, and continuous improvement across key portfolios while collaborating with stakeholders across the university. This is a highvisibility role that engages in major transformation initiatives and requires strong leadership, executive communication, and technical process design expertise.

• Lead and develop a team of process engineers, providing direction, coaching, and performance management to ensure high-quality execution.
• Guide endtoend analysis of existing business processes to identify inefficiencies, friction points, and opportunities for improvement.
• Partner with cross-functional teams to design, document, and implement futurestate processes and value chains that align with WGU's strategic goals.
• Use data analysis, Lean, and Six Sigma methodologies to uncover insights, support decisionmaking, and drive continuous improvement.
• Support organizational change management by collaborating with stakeholders and Change Managers to ensure effective adoption of new processes.

• Bachelor's degree in an engineering discipline (industrial, service systems, mechanical, chemical, electrical, etc.).
• 4 years of experience in business process engineering, management, or improvement roles, including 2 years of experience in service industries such as higher education, healthcare, or hospitality.
• Lean Six Sigma Black Belt or Master Black Belt certification.

• Lean Silver or Gold certification (or willingness to obtain within 2-3 years).

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call
• Hiring manager interview
• Onsite interview

This is a fulltime, inoffice position at WGU's office in Salt Lake City, Utah.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.