New

Library Access Services Specialist

University of Wisconsin Madison
life insurance, paid time off, sick time, remote work
United States, Wisconsin, Madison
21 North Park Street (Show on map)
Mar 14, 2026
Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Jobs Hub to apply through the internal application process. Job Category:University Staff Employment Type:Regular Job Profile:Library Assistant III Job Summary: The Access Services team at the University of Wisconsin - Madison Libraries connects patrons to the Libraries' world-class collections, services, and spaces. Access Services manages circulation and service desks at College, Memorial, Steenbock, and Kohler Art Libraries. As the first point of contact for students, staff, researchers, faculty, and community members, Access Services staff have a dual mission of creating welcoming spaces and moving library materials efficiently. Reporting to the Access Services Neighborhood Coordinator, the Library Access Services Specialist will regularly work as the library's Manager on Duty. Managers on Duty oversee the general functioning of library services, coordinate circulation, supervise student staff, and exercise judgement in the application of policies and procedures. When not acting as Manager on Duty, the Specialist will contribute to departmental projects and initiatives and participate in student supervision. As an evening and weekend Manager on Duty, the Library Access Services Specialist will contribute to a safe and secure environment for the library's patrons, staff, collections, and contents by responding to security and emergency situations, handling facilities issues, and managing closing duties. Access Services staff work across campus libraries. Individuals in this unit are assigned to a home library where they have a dedicated workspace but regularly work in at least one other location. The home libraries currently being hired for are College Library (1 position) and Steenbock Library (1 position). The successful candidate will perform a variety of duties, including, but not limited to: Facilitating and strengthening Access Services student staff members' relationship with the Libraries through management, hiring, training, and mentorship. Contributing to continuous improvement within the Access Services department including through policy development, aligning departmental strategy with library strategic directions, service assessment, and community building. Assisting patrons by providing support navigating UW-Madison resources and identifying areas for service improvement. Managing regular circulation services and collection maintenance tasks related to providing access to library patrons and community. Moving throughout library spaces frequently to assist patrons and address concerns. This position is eligible for partial remote work. A remote work agreement may allow for a maximum of 20% remote per week. This position is full-time, 100%. Ongoing/Renewable Schedules will vary to cover evening library hours. Some weekend evenings are required as part of a regular or rotational schedule. Evening staff will be part of an evening team that partners across our evening and late-night library locations. Typical academic year hours for this position are 3-11:30pm. Shifts may be adjusted earlier or later to accommodate changes to library hours. Key Job Responsibilities: May assist and educate both face-to-face and remote customers in the use of technologies and tools to create, seek, use, and manage information (5%) Interprets policies and procedures to answer non-routine questions and resolve complex issues (5%) Contributes to a safe and secure environment for the library's patrons, staff, collections and content (20%) Provides complex library services support in absence of a supervisory authority. Acts as a resource to other library staff (15%) Utilizes designated library systems, tools, standards, and practices to locate, retrieve, and organize; or describe, edit, preserve, and reformat a variety of library information resources (5%) Hires, trains, and guides student employees and monitors student workflows (15%) May create invoices, process complex orders, and resolve any purchasing discrepancies (0%) Provides complex support to the day-to-day operations of library services to provide guidance in the use of library information resources, operations, and policies; or to acquire, prepare, and preserve library information resources for use (10%) Conducts reference searches to locate relevant materials and answer questions as needed (5%) Contributes to the development of policies and procedures (10%) Utilizes library software and systems to retrieve, enter, and report on data using a wide variety of applications (5%) Participates in committee work within the library and the university (5%) Department: Libraries, Access Services Compensation: Starting hourly pay will be based on experience and qualifications. Well-qualified applicants can anticipate earning $19 per hour, with final salary based on experience and qualifications. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/). Required Qualifications: Excellent communication skills with the ability to collaborate effectively with colleagues, faculty, students, and other stakeholders Demonstrated strong problem-solving skills Demonstrated ability to independently prioritize workload, manage multiple projects and deadlines effectively, and follow-through on tasks Physical demands: Ability to lift 30 lbs with or without assistance, lift materials overhead, and stand or move for over 2 hours a day Preferred Qualifications: Experience working in a library setting Experience leading teams or projects Ability to work independently and as a part of a team across multiple locations and modalities Education: High School Diploma or equivalent required How to Apply: Click the "Apply" button to start the application process. You will be prompted to upload the following documents: Resume Cover Letter Applicants should attach a cover letter and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process. References will be requested from finalists only and are not required with the initial application. Reference requests will be sent via email from SkillSurvey. Failure to submit the required documents will result in no longer being considered for the position. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. Contact Information: Caitlin Milnthorpe, caitlin.milnthorpe@wisc.edu, 608-263-4962 Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website. To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you. Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.