New

Tier 1 Help Desk

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Mar 14, 2026
Description This role provides firstlevel support for user account creation and access provisioning across key systems, including Oracle EBS, ADP, ArcGIS, and other internal platforms. The specialist will manage incoming access requests, ensure proper approvals, complete setup steps in each system, and communicate access details back to end users. All work is tracked and updated in Freshservice. The ideal candidate is meticulous, bilingual (English/Spanish), and comfortable following structured procedures while identifying when something looks off and needs escalation. Skills user access, it support Top Skills Details user access Additional Skills & Qualifications Ability to prioritize workflows and manage multiple tickets efficiently Strong patternrecognition skills to identify recurring issues or trends Quick learner with the ability to adapt to new systems and tools Basic security awareness and understanding of leastprivilege principles Professional, userfriendly communication style Processimprovement mindset with willingness to refine documentation or workflows Ability to multitask without sacrificing accuracy Strong documentation literacy - able to read, interpret, and update SOPs Collaborative mindset for working with HR, IT security, and system owners Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Chicago,IL. Application DeadlineThis position is anticipated to close on Mar 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.