Assistant Maintenance Supervisor, Residential

The Assistant Maintenance Supervisor supports the overall maintenance operations of the property, assisting with both make-ready and service work orders. This role ensures compliance with company policies, safety standards, and applicable federal and state regulations (e.g., ADA, Fair Housing, OSHA, HAZCOM, Lead-Based Paint).

Assist in overseeing daily maintenance operations and lead the team in the absence of the Maintenance Supervisor.
• Perform maintenance tasks directly or delegate to Maintenance Technicians, while occasionally inspecting completed work for quality and compliance.
• Support the implementation and management of the resident service request system, aiming for completion within 24 hours whenever possible.
• Schedule and participate in the on-call rotation and provide service support as needed.
• Maintain current and accessible safety documentation, including MSDS sheets, HAZCOM records, Lead-Based Paint protocols, mold/mildew procedures, pool and refrigerant logs, and EPA/OSHA compliance materials.
• Monitor property conditions and promptly address any unsafe situations.
• Maintain accurate records for preventive maintenance, service requests, and make-ready status of vacant units.
• Ensure expenditures align with budget guidelines unless prior approval is obtained from the Property Manager or Regional Manager.
• Schedule and perform routine maintenance on equipment and ensure tools are in excellent working condition.
• Diagnose and perform minor repairs across a range of systems and components, including:
• Identify and map utility meter cut-offs, fixture shut-offs, and sewer clean-outs.
• Maintain adequate inventory of parts and materials to support common repairs.
• Assist in maintaining clean and litter-free grounds, including raking, sweeping, and shoveling as needed.
• Support the make-ready process and collaborate with the Make-Ready Manager on unit preparation tasks.
• Follow all company safety protocols and use appropriate safety equipment at all times.
• Report unsafe conditions immediately and ensure familiarity with safety features of all tools and equipment.
• Perform additional duties as assigned by the Property Manager or Regional Manager.

• High school diploma or GED equivalent required.
• 2+ years' experience in maintenance property management
• EPA Universal Certification Required
• CPO Certification Preferred
• Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.
• Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operations.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Must be team oriented and a problem solver.
• Maintain professional appearance and manner at all times.
• May be required to work extended periods of time without relief, when responding to priority/emergency situations.
• Stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment (pump, tools, ladders) and ability to safely install rigging/lifting device.
• Lift and carry objects of up to 50 lbs. for distances of up to 30 feet.
• Climb ladders and stairs.
• Must have a valid driver's license.

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.