New

Technical Program Manager

Genesis10
life insurance, 401(k)

Mar 14, 2026
Genesis10 is currently seeking a Technical Program Manager for a 12+ month contract position with a Leading Consumer Electronics Retailer located in Richfield, MN. This role requires 3 days per week onsite. Compensation: $70.00 - 80.00 per hour W2, depending on skill and experience level. Project Overview Our client is forming a team to centralize issue management, triage customer-impacting problems, and ensure timely resolution. This role will help establish team rhythms, define processes, and build cross-functional workflows to deliver a stronger, more consistent customer experience. Position Summary We are seeking a Delivery/Program Manager to lead operations for the newly formed team. In this role, you will: Oversee issue intake, prioritization, and root cause analysis Determine when engineering support is required and partner with technical teams to drive fixes Provide clear, consistent updates to stakeholders and impacted customers Ensure operational excellence, drive effective communication, and protect the end-to-end order and repair experience This is an opportunity to shape a high-impact team and directly influence the customer journey across our business. Key Responsibilities Lead day-to-day operations of the team Manage escalated customer issues from intake to resolution Collaborate with engineering, product, and operations to identify root causes and implement long-term fixes Build and refine team processes, workflows, and reporting metrics Serve as a central point of communication between technical teams, stakeholders, and customers Required Skills & Experience Program/Delivery Management: 5-7 years Operational & Agile Team Leadership: 3-5 years Root Cause Analysis & Issue Management: 3-5 years Cross-Functional Communication & Stakeholder Management: 5-7 years Technical Collaboration with Engineering Teams: 2-4 years Preferred Skills Experience in customer experience, order management, or repair operations Familiarity with issue tracking tools (e.g., Jira, ServiceNow) Ability to build new processes and operational frameworks Data-driven mindset, comfortable with dashboards and metrics Experience in complex retail, technology, or service environments Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.