988 Program Assistant (Full Time)

988 Program Assistant (Full Time)

Location: BH Link (East Providence)

Unique administrative opportunity available with Rhode Island's 988 crisis call center! The 988 call center is searching for a skilled Program Assistant who is excited to support our mission and growth!

The program serves as RI's only 988 Lifeline Call Center whose counselors answer statewide calls, chats, and texts around the clock, offering warmline and crisis stabilization support to all ages.

The call center also collaborates directly with the BH Link, which provides an innovative 24/7 alternative to the emergency room for adults around RI who are in need of behavioral health crisis assessment and referral services.

The role of the Program Assistant is to provide administrative support to Rhode Island's 988 Lifeline crisis call center and BH Link walk-in triage center, contributing to a positive program culture while helping to streamline effective administrative processes.

Roles and Responsibilities:

• Coordinating incoming and outgoing mail and other correspondence.
• Representing the BH Link and 988 programs in relevant agency committees.
• Coordinating with maintenance and IT departments to submit necessary tickets.
• Supporting BH Link administrators in maintaining routine facilities needs.
• Support recruitment processes including scheduling interviews, completing reference checks, tracking applicants, and administrative onboarding of new employees.
• Assisting in the review and submission of employee timesheets.
• Aiding in processes related to coverage schedule and time-off requests during regular business hours.
• Creating and maintaining administrative resource guides as needed.
• Assisting in staff appreciation and quality of life initiatives.
• Scheduling meetings and taking minutes.
• Completing purchase requisitions on behalf the BH Link and 988 programs, as needed.
• Tracking and maintaining program inventories including groceries, paper materials, office supplies, etc.
• Coordinating with various agency departments (finance, HR, payroll, etc.) as needed.
• Providing administrative assistance during licensing and accreditation reviews.
• Collaborating with other members of administrators of the 988 and BH Link crisis centers.
• Providing additional administrative support across the program, as needed.

Desired Skills and Qualities:

• Personable and engaged team member.
• Adaptive and fast learner.
• Highly organized in process.
• Able to balance multiple tasks and deadlines throughout the day and work week.
• Creative and collaborative.
• Takes direction well and can complete tasks independently when required.
• Strong written and verbal communication skills.
• Seeks feedback and improvement on a consistent basis.
• Puts mission first.

Experience and Education:

• Associates degree or equivalent experience in healthcare administration.
• 2 years of administrative support preferred.
• Proficient with Microsoft products and platforms.

Benefits:

Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and a great quality of work/life.

• Generous vacation, sick time, and holidays.
• Comprehensive medical and dental coverage, as well as voluntary vision and AFLAC supplemental coverage.
• 403b with matching after 6 months of employment.
• Flexible Spending (FSA) and Dependent Care (DCA) accounts.
• Agency-paid group life insurance; long-term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program, as well as bilingual skills premium.
• On-site or nearby parking available at most buildings; mileage reimbursement for client and business-related use of your personal vehicle.

To apply for this opening, please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social, and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military-friendly employer!