Analyst Senior, Production Operations

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Type Of Hire :

Education Desired :

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

Responsible for maintaining the job scheduling system and new/improved work procedures; testing programs/applications, systems, and/or hardware/software changes and efficiency; responding to processing problems and client requests; and environmental issues.

Please note: This is a full-time position with a required hybrid schedule in the posted location.

Current and future sponsorship are not available for this position

About the team:

This team demonstrates a strong commitment to FIS and its client by providing consistent, reliable test environment support and maintaining operational stability across critical systems. The team works collaboratively across shifts and functions to respond quickly to testing requirements for projects, incidents, manage turnovers effectively, and ensure transparent communication with all stakeholders. Their dedication to service excellence and accountability plays a key role in maintaining client trust (internal and external) and supporting uninterrupted business operations.

What you will be doing:

As the Production Operations Analyst Senior, you will analyze and implement changes or additions to systems and test environmental procedures. Make effective use of tools and resources, utilize manuals, write-ups and other tools as an aid in solving environment or application issues. Coordinates and executes testing of applications, systems, processes and procedures, hardware and/or software. Research and resolves user reported environmental issues. Follow escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and standards. Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.

In this role, you will be responsible for:

• Incident resolution
• Client Relationship and Communication
• Collaboration & Escalation
• Execution of project testing requirements

What you bring:

• Experience -Systematics application background
• Experience -Systematics mainframe experience
• Experience - CA7 Scheduler Zeke, CA7
• Experience- MVS/TSO
• Experience- JCL experience (abend Resolution)
• Experience- Running Batch cycles
• Experience- Performing System refreshes
• Experience- Service Now
• Experience - Typically requires five or more years of demonstrated experience in test environment support, application support, or a related technical discipline.
• Required work hours: M - F 730am- 430pm
• Travel percentage for this role: 0%
• On call rotation requirements

Added Bonus if you have:

• Operations background
• Endevor
• Specific knowledge of Systematics applications

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A competitive salary and comprehensive benefits package, including private medical and dental coverage, travel insurance, and participation in 401(k) and ESPP matching programs.
• Growth opportunities from working on complex, highimpact challenges in financial services and technology, gaining handson experience through varied and demanding work that accelerates your technical growth and career development.
• A nurturing work environment that values collaboration, flexibility, and respect for every team member.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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