New

Human Services Caseworker Supervisor (Customer Experience Team)

New Hanover County
See Position Description
medical insurance, dental insurance, vision insurance, parental leave, paid holidays, long term disability, 401(k), retirement plan
United States, North Carolina, Wilmington
Mar 14, 2026
Position Information Are you an experienced Caseworker or Caseworker Supervisor looking for an exciting opportunity to make a difference in a thriving community? Look no further! New Hanover County is actively seeking a detail oriented, customer focused Caseworker Supervisor for our dynamic Economic Services Department and play a vital role in serving the citizens of our County. Essential duties include supervising a unit of caseworkers within the Customer Experience Team responsible for interviewing clients, determining eligibility, and initiating case actions for Food and Nutrition Services and other economic assistance programs, including address and employment changes. This supervisor also assigns, prioritizes, and reviews work to ensure accuracy, timeliness, and equitable distribution of caseloads; trains staff; conducts performance evaluations; and makes recommendations regarding hiring, discipline, and termination. Interprets and implements federal, state, and county program policies and procedures; responds to staff inquiries; updates internal guidance; and reviews cases and hearing packets for accuracy and compliance. New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The Social Services department is comprised of a team of over 320 dedicated professionals seeking to serve the citizens of our county by providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the Department of Social Services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions, and above all, an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. Living in New Hanover County, NC: New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth. * * * * Hours: 8:00 AM - 5:00 PM, Monday - Friday. Rotating 9:00 AM - 6:00 PM, certain Tuesdays Must be available to report for emergency work assignments during emergency situations. Salary Information: The hiring range for this position is $53,668 - $72,451. Salary will be determined based on qualifications, internal equity, budget, and market considerations. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work. *New Hanover County offers:* Employer paid 401k contributions; Retirement plan through the NC Retirement system; Flex time and telework availability, depending on your position; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, and vision insurance + many other insurance options; Onsite, employer-paid health and wellness center; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Qualifications Required Education and Experience: High School Diploma or equivalent and three (3) years of universal, economic services or income maintenance caseworker experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above. Proficiency in the use of computers, dealing with a high level of public contact and knowledge of community resources What will make your application stand out: Prior experience in managing or mentoring employees Knowledge of several economic services programs and their eligibility policies A bachelor's degree is preferred. Licenses/Certifications Required License: Valid Driver's License and good driving record required at time of application. Other Information Applicant Information: After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal. New Hanover County is an Equal Opportunity Employer.