Core Technician I - Standard Repair

Starkey Hearing is adding a Core Technician - Standard Repair to its manufacturing team in Eden Prairie, MN. If you enjoy detailed work which includes analyzing, recording and tracking customer complaints using a computer and ten key, this may be your next career move. Starkey Hearing offers a full benefits package, which include 4 weeks of PTO, Medical, Dental, Vision, and 401K. We have an onsite Wellness Center and cafeteria. Come join the Starkey team!

Days/Hours: Monday through Friday, 7am - 3:30pm

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

Job Responsibilities

• Technician can navigate to applicable Job Method
• Wand bar code in CQM and verify all information
• Verify serials number, bill to ship to, part numbers match repair form work order and devices.
• Read the repair form
• Perform visual inspection and verify codes
• Perform listen checks
• Enter/Change data in order amend
• Scan the AP shell (if applicable)
• Fill out SLS form (if applicable)
• Enter symptom, diagnosis, and treatment in CQM for AP
• Scan and mark repair form
• Transfer AP in OMT or submit shell request
• Address OMT failure (if applicable)
• Visual inspection, verify serial number of aid/charger
• Enter symptom, diagnosis, and treatment in CQM of RIC/Charger
• Verify scanned repair form
• Transfer aid/charger
• Collect aids/chargers - daily
• Dispose of paperwork
• Return boxes
• Record daily output
• Communicate Quality issues
  -Communicate quality issues to PM/Quality technician
  -Attend departmental meetings and communicate issues
  -Communicate information to tech support
• Will be required to flex into other Core Tech positions when needed
• Other duties as assigned
  
  

Job Requirements

Minimum Education, Certification and Experience Requirements
Education

• Ability to read and comprehend information on standard work instructions
• Certification is reached once employee reaches Certifications Standards of job knowledge, quality measures, and output based on each job function

Knowledge/Technical Requirements

• Knowledge of parts of the ear and/or hearing aid is required
• Knowledge of Starkey's computer systems required

Competencies, Skills, and Abilities

• Excellent attention to details required
• Strong organizational skills desired
• Strong communication skills desired.
• Good hand-eye coordination required.
• Good manual dexterity required.
• Good hearing to test sound of aid desired

Work Context
Working Conditions

• PPE such as gloves is encouraged to be worn when using machinery such as: Drill, Redwing motors, and buffing motors, but not required
• Jobholder may have noise and dust in work area.
• Jobholder is infrequently exposed to hazardous chemicals
• Sitting 95% of workday
• Regular attendance and responsiveness to reasonable job-related directives as given by supervisor
• Jobholder will spend much of their time typing 10 key into Starkey systems.
  

Equipment Operation

• Tweezers
• Computer/Ten Key

Salary and Other Compensation:

The target rate for this position is between $17.03 to $23.03/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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