New

Call Center Business Sales Customer Solutions Representative

Charter Communications
United States, North Carolina, Charlotte
Mar 15, 2026
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Looking for a chance to help businesses thrive and build lasting relationships? As a Business Customer SolutionsRepresentativeat SpectrumBusiness, you will connect with commercial clients, offering tailored solutions andretainingtheir trust through thoughtful service. Your work will directly drive customer loyalty and revenue growth for Spectrum. HowYou'llMake an Impact Engage commercial customers by phone, addressing disconnect and downgrade requests toretaintheir business Build lasting relationships through attentive listening and proactive support Present customer-focused recommendations that align Spectrum products and services with business needs Resolve business customer complaints by understanding telecom needs and acting as a consultant Communicate with business owners, offering empathy and assurance Re-sell and upgrade Spectrum products and services to meet customer goals Take ownership of customer concerns, serving as the primary contact and coordinating with internal teams Research and resolve billing inquiries Educateclients on the competitive advantages of Spectrum's business offerings Document retention efforts and outcomes in Spectrum systems Maintain punctual attendance and flexibility for overtime or weekend hours as needed Working Conditions Office environment WhatYou'llBring to Spectrum Required Qualifications Education High school diploma or equivalent Experience 1+years ofsales experience Skills Ability to read, write, speak, and understand multiple languages (English and Spanish) Familiarity with Spectrum Business Internet, video, music,dataand telephone products Demonstrated sales success Understanding business telecom complexities Proficiencywith computer and software applications such as CSG and Salesforce Preferred Qualifications Experience 2+years'call center experience 2+years ofcustomer service or phone/sales experience B2B sales experience Telecommunications or premise-based voice and data product sales CSG billing software experience Skills Sales knowledge of complex services such as Hosted Voice and Cloud Services #LI-CB3 SRT100 2026-71110 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.