Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance. The Senior Director, Mission Control Operations serves as the enterprise operational leader responsible for the strategic direction, system-wide oversight, and performance optimization of Mission Control (MC) across the health system. This role leads the design and execution of an integrated throughput and capacity management strategy that supports organizational growth, financial sustainability, and quality outcomes. Acting as the central operational integrator, the Senior Director partners closely with Nursing, Physician Leadership, Clinical Operations, Access, Information Technology, and Performance Improvement to ensure seamless coordination of patient flow, capacity utilization, and operational readiness. The role holds enterprise accountability for advancing operational initiatives that improve patient access and flow, optimize resource utilization, and strengthen system resilience during periods of peak demand and operational disruption. Key Responsibilities:
Leadership * Develops and implements a comprehensive MC strategy to meet assigned organizational objectives. Makes recommendations for improvements aligned with health system priorities, growth initiatives, and financial objectives. Executive Decision-Making * Liaise with executive leadership and MC clinical leaders to establish MC's vision and priorities. Executes on initiatives that optimize patient flow and capacity in the short and long term. Daily Management * Oversee daily MC operations, including personnel, ensuring efficient workflows and leveraging data to inform decision-making. Monitors and acts on short- and long-term financial plans and other outcome metrics for MC.
* Translate operational needs into technical requirements to ensure tools effectively support decision-making and frontline workflows.
* Support structured escalation pathways and provide real-time operational insights to support institutional response during high census or surge events. Process Improvement, Standardization & Change Management * Monitor MC KPIs and identify, drive, and standardize opportunities for improvement, including business plan development and ad hoc.
* Drive efforts to implement solutions within and outside of MC that enhance care coordination, reduce bottlenecks, and improve overall flow within the health system.
* Partner to drive data-driven proposals for shifting services to different campuses to maximize flow/capacity and coordinate with Access to Care on alignment structure. Directs subordinate managers, supervisors, and professional staff; oversees adherence to schedules, policies, procedures, work plans, and performance requirements to achieve broadly stated goals and objectives. Establishes and monitors operating and capital budgets, manages expenses, and prepares financial analysis. Coordinates space planning and equipment needs/maintenance. Develops short and long-term goals and objectives for departments. Establishes metrics to evaluate quality and measure service effectiveness. Directs data collection and provides analysis to support operational improvements. Ensures compliance with accreditation and regulatory standards, quality guidelines, and organizational policies and procedures. Provides direction to subordinate managers and reviews personnel actions. Conducts performance evaluations for subordinate managers and professional staff. Facilitates staff training and professional development opportunities. Collaborates across departments to resolve problems and coordinate services. Ensures quality and continuity of services. Represents departments on interdisciplinary committees. Builds and maintains effective working relationships with internal leaders and external agencies.
MINIMUM QUALIFICATIONS
Bachelor's degree in related area and eight or more years of relevant experience, or equivalent combination of experience, education and training. Significant management experience in a complex healthcare organization. Experience leading mission control operations within a complex healthcare organization. Thorough knowledge of health care delivery models, business and strategic planning, financial management, and organizational development. Ability to work collaboratively and effectively with medical center leaders and external agencies. Ability to establish and utilize metrics to support operational and process improvement. Thorough knowledge of budget development, financial analysis, and reporting techniques. Advanced verbal and written communication skills. Excellent interpersonal skills with the ability to motivate and influence others. Ability to build and maintain a climate of trust and collaboration.
PREFERRED QUALIFICATIONS
Master's Degree in business, health administration or clinical degree preferred. Five or more years of manager or higher level leadership experience within a complex healthcare organization. Five or more years leading large-scale change initiatives and oversight of project managers. Leadership experience within an academic health system. Current UC San Diego Health employee.
SPECIAL CONDITIONS
Pay Transparency Act Annual Full Pay Range: $149,700 - $297,700 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $71.70 - $142.58 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). |
University of California - San Diego Medical Centers
Mar 15, 2026