New

International Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Lake Zurich
Mar 17, 2026
Overview A global food and beverage equipment manufacturer is seeking an International Customer Service Representative to support its international clients, distributors, and sales team. This role handles international orders, export documentation, shipment coordination, and global customer inquiries. The ideal candidate is detailoriented, customerfocused, and comfortable navigating the complexities of international business. This position plays a key role in ensuring seamless international operations while providing exceptional service to global accounts. Key Responsibilities * Receive, process, and manage international customer orders. * Coordinate global shipments and work closely with logistics and distribution teams. * Prepare all required export documentation to ensure accurate and timely delivery. * Respond to customer inquiries via email and phone, providing product, shipping, and general information. * Prepare customer quotes and pricing requests. * Maintain accurate customer records and databases. * Interpret customer contracts, terms and conditions, and special pricing agreements. * Recommend alternative products or shipping solutions when needed. * Ensure overall customer satisfaction through professional, timely communication. * Support the international department with: * Marketing analysis * Report writing * Travel coordination * Assist in planning and coordinating international trade shows. * Help develop international marketing materials (brochures, flyers, newsletters, POP). * Collaborate crossfunctionally with teams across the organization. * Occasional international travel. * Additional duties as assigned. Required Qualifications * 1+ year of international customer service experience, including: * Crosscultural communication * Support of global customers or distributors * Phone + email customer support * Experience entering and managing international orders. * Experience working in ERP systems. * Associate's or Bachelor's degree (highly preferred). * Strong professional email communication skills. Preferred Qualifications * Proficiency with Microsoft Excel for tracking data and order activities. * Bachelor's degree. * Strong experience communicating with distributors and customers across multiple time zones. Soft Skills * Positive, solutionoriented mindset * Strong problemsolving skills * Ability to work independently * Customerfocused and relationshipdriven * Enjoys complex, multistep processes * Excellent phone and email communication * Highly detailoriented * Selfmotivated and professional Job Type & LocationThis is a Contract to Hire position based out of Lake Zurich, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Lake Zurich,IL. Application DeadlineThis position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.