Manager, Student Success Communications

University Strategic Communications:

This team leads efforts to tell a cohesive and authentic story about UCF, what we stand for, and the impact we create. Strategic Communications ensures our internal and external communications are coordinated, transparent, and aligned with institutional strategy and priorities and that the university builds understanding, trust, and pride among students, faculty, staff, alumni, and the public. By serving as the university's voice and counsel in moments of opportunity and challenge alike, this group will work to strengthen UCF's reputation as an institution defined by innovation, integrity, and impact.

The Opportunity:

UCF's Strategic Communications team seeks a Manager, Student Success Communications, to support the university's student success and wellbeing priorities. This highly collaborative role is embedded within the Division of Student Success and WellBeing (SSWB) and works in close partnership with central communications colleagues to develop coordinated, studentcentered messaging that strengthens understanding of academic requirements, elevates awareness of support resources, and helps students stay on track to graduate. The manager translates university policies and initiatives into clear, accurate, and actionable communications, making them understandable for students and ensuring consistency with institutional standards. Through ongoing collaboration with divisional leadership and crosscampus partners, the position ensures that messaging is timely, aligned, and supportive of both organizational goals and the holistic success of UCF students.

Classification Title: Communications Manager

Responsibilities:

• Draft and coordinate student-centered communications aligned with UCF priorities that translate complex academic policies, processes, and resources into clear, accessible messaging across many internal channels, including online. Areas of emphasis will include orientation, registration, career readiness, and students' well-being, with an overall focus on supporting student retention and on-time graduation.

• Create and keep up to date an annual calendar of institutional student-facing communications and develop templates and workflows to ensure timely delivery, consistent voice, and adherence to brand and accessibility standards, while monitoring and analyzing engagement metrics to improve effectiveness and reach.

• Collaborate with campus partners (such as advising, academic success coaching, Student Care Services, Registrar, IT, and University Brand and Marketing) to align messaging and reduce communications overload for students.

• Develop content for university and Division of Student Success and Well-Being priorities, and coordinate the distribution of select electronic communications, including the divisional newsletter and student emails.

• Support issue and crisis communications related to student success and well-being, under the direction of senior leadership.

• Perform other duties as assigned to support the team and organizational goals.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

We welcome candidates with any of the following experience:

• Demonstrated experience in strategic communications and the ability to translate priorities and initiatives into clear, actionable messaging.

• Experience planning, writing, and producing recurring internal communications such as newsletters or regular organizational updates.

• Experience developing practical communication plans that support organizational goals and timely execution.

• Exceptional writing skills, with the ability to tailor tone, voice, and content for various internal audiences.

• Experience producing communications across multiple formats, including professional emails, web content, newsletters, and other internal updates.

• Proficiency with Microsoft Office Suite, particularly PowerPoint, for developing presentation materials.

• Ability to work under pressure; meet tight deadlines; and deliver accurate, highquality communications.

Additional Application Materials Required:

• Resume.

• Letter of interest.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

The anticipated salary range for this position is $64,518- $70,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Classification Title: Communications Manager

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.