Supervisor

POSITION SUMMARY

The Operations Supervisoris responsible forsupervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activitiesdaily, including labor scheduling, spaceutilization,equipmentand manpower.Peoplemanagement responsibilities include hiring and training,planningand assigning daily work, conducting performance appraisals, addressing performanceissuesand resolving problems.Under the direction of the Operations Manager or Distribution Center Manager, the Supervisoris responsible forsupervising the receiving,warehousingand shipping ofproductsin a manner consistent with company service and costobjectives.

As part of the DSV team, Associates are expected to meet companyobjectivesin the areas of performance, safety, and quality.Associates are expected tocomply withall corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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  Conductsstaff meetings to review daily/weekly work activities, plan andassurecontinuous improvement.

  
  

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  Effectively keeps senior management and client representatives informed of critical issues that affect the operations

  
  

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  Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable mannerin accordance withcompany policies, guidelines, and procedures.Manages operations to meetprescribedproductivity and service goals.Complieswith terms outlined inthe site'soperating agreement with the client.

  
  

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  Implements and reportson-goingcost savings measures. Provides ideas and suggestions for more efficient operations.

  
  

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  Meets all client specified KPI'sandcomplieswithQuality system requirements.

  
  

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  Manages the operations to achieve prescribed objectives.Applies sound communication and motivational techniques, create programs tofairly and equitably supervise, counsel, and (where needed) discipline team members.Provides direction and support toHumanResources.Assistsin creating programs for hiring, training, and professional development.Participates in performance evaluationsystemfor recommending promotions, wage increases, and other HR activities.

  
  

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  Has overall training and evaluation responsibilities of warehouse staff.

  
  

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  Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.Assesses priorities based on time sensitivity and available resources.Assigns duties toappropriate warehousestaff.

  
  

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  Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.

  
  

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  Trainsnew staffin assigned duties, or delegate training responsibility to experienced teammembers.Assesses progress of trainees and adds additionalduties asappropriate.

  
  

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  Keeps informed ofquantityand quality of jobs being performed throughout the day, providing guidance andadviceas necessary.

  
  

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  Assigns supervisory duties to experienced team members acting asleadsforlower-levelwarehouse staff.Keeps abreast of progress or problems.

  
  

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  Keeps Manager advised of progress or problems requiring attentionon a daily basis. Holds regular meetings with warehouse staff to assessthe group'soverall status. Discusses ideas for improvement.Keeps staff informed of new developments.

  
  

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  Assistsin the physical operations as needed.

  
  

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  Deliversresults byleveragingthe skills of the right people at the right time

  
  

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  Maintains high degree of motivation in team members toretainfocusofproviding highest levels of customer satisfaction

  
  

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  Provides ongoing growth and development opportunities for team members

  
  

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  Provides input andconductsannual performance reviews for team members

  
  

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  Supports adherence to Standard Operating Procedures (SOPs).

  
  

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  Supports and trains team members with adherence to SOPs (corporate and client)

  
  

SKILLS & ABILITIES

Education& Experience:

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  Must have aHighschool diploma or general education degree (GED)

  
  

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  3years' experienceworking ina logistics/distribution/relevant environment

  
  

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  1 year experience in a supervisory role

  
  

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  Preferred: PriorMHE certification /knowledge ofbasicMHEoperation

  
  

Certificates, Licenses, Registrations or Professional Designations

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  Satisfactory completion of a forklift training program

  
  

Computer Skills:

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  Proficientin Microsoft Office (Excel, Work, and Power Point)

  
  

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  RF Scanners

  
  

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  WMS functions

  
  

Language Skills

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  English (reading, writing, verbal)

  
  

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  Business communication

  
  

Mathematical Skills

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  Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling,storingand distributing client products

  
  

Other Skills

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  Strong attention to detail accuracy andaccomplishjobtasksin a timely manner

  
  

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  Good organizational and personnel skills

  
  

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  Good communicationskills, written and oral

  
  

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  Good leadership, supervision, and planning skills

  
  

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  Able to work flexible schedules, including nights and weekends, as required by the operation

  
  

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  Participate inestablishedcross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able toassistas a back-up when the need may arise.

  
  

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  Must be able to effectively adapt to change and thrive in a stimulating, fast-pacedwork environment.

  
  

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  Work overtime as dictated by business whether mandatory or voluntary.

  
  

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  Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

  
  

  PHYSICAL DEMANDS

  
  

  
  

  Occasionally

  
  

  
  

  
  
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    Bending

    
    
  
  

  
  

  
  

  Frequently

  
  

  
  

  
  
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    Walking and Standing

    
    
  
  

  
  

  
  

  Constantly

  
  

  
  

  
  
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    Sitting

    
    
  
  

  
  

  
  

  Ability to Lift/Carry and Push/Pull

  
  

  
  

  
  
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    11-20 pounds

    
    
  
  

  
  

  
  

  
  
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    Reach aboveshoulder, squat, or kneel.

    
    
  
  

  
  

  
  

  
  

  Other Physical Requirements:

  
  
  

  
  

  WORK ENVIRONMENT

  
  

  
  

  While performing the duties of this job, the employeerarely isexposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment isusually lowto moderate.

  
  

  
  

  
  

  Reasonable Accommodations Statement

  
  

  
  

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  
  

  
  
  
  
  

  The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.Additionalfunctions and requirements may be assigned by supervisors asdeemedappropriate. This document does notrepresenta contract of employment, and the Company reserves the right to change thispositiondescription and/or assign tasks for the employee to perform, as the Company maydeemappropriate.