New

UX Conversational Designer

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Charlotte
Mar 26, 2026
UX Conversational Designer Top Skills (Required) * 1-2+ years of experience writing conversational dialogue for IVR and chat * Experience designing conversation flows for IVR and chat * Experience writing for accessibility and meeting readinglevel requirements Nice to Have (Secondary Skills) * Additional UX, content strategy, or voice/UI writing experience Overview Our healthcare client is seeking a Conversational Designer to join their growing digital experience team. This role will support the design and optimization of interactive voice response (IVR) and chat dialog, ensuring experiences are intuitive, userfriendly, and aligned with accessibility standards. You will lead and participate in codesign workshops with stakeholders across multiple health plans, shape documentation approaches for conversation design, and establish best practices for voice and tone, readability, accessibility, and usercentric terminology mapping. This role collaborates closely with stakeholders, product designers, and user researchers to deliver highquality IVR prompts, user flows, chatbot dialogue, and utterance routing. The team is responsible for representing the healthcare client's brand voice, ensuring compliance with statelevel accessibility and readability regulations, and maintaining a robust conversation writing style guide. Responsibilities * Support UX/HCD (HumanCentered Design) activities including consultations, design sprints, and facilitated workshops * Apply humancentered design principles to clarify problems, align stakeholders, and craft userfocused solutions that balance business needs * Develop prototypes, conversation flows, and other deliverables efficiently and consistently * Create, update, and maintain user journeys and content designs for contact center technologies * Monitor and troubleshoot IVR and chat interactions for quality improvements * Serve as a liaison across business groups, operations teams, and contact centers * Analyze IVR and chat usage data to identify needs and recommend content enhancements * Participate in content audits and reviews, providing qualitative analysis and recommendations * Maintain accurate logs of IVR and chat changes to monitor trends and track potential issues * Perform other duties as assigned * Comply with all organizational policies and standards Required Qualifications * Bachelor's degree in writing, design, communications, or a related field Employee Value Proposition (EVP) * 100% remote opportunity * Longterm contract with potential to convert to fulltime * Work with a large, fastgrowing healthcare client in the payer space * Exposure to innovative digital experience, cloud migration, and enterpriselevel transformation initiatives * Collaboration with product teams, cloud services, and enterprise architecture * Opportunity to support development, testing, and maintenance of member and providerfacing applications * Missiondriven environment focused on managed care, wholeperson health, and improving healthcare access Work Environment * Fully remote * Standard business hours (8am-5pm); overtime is rare * Part of the Digital Experience & Engagement organization, which designs digital experiences across channels * Team culture emphasizes creativity, accessibility, collaboration, and diversity * Focused on conversation design for IVR and chatbots supporting members and providers Job Type & LocationThis is a Contract position based out of Charlotte, NC. Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.