Senior Service Desk Technician

IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our ERP and manufacturing systems, as well as development of new functionality. The ideal candidate is a diligent, hardworking individual who is able to learn new systems and processes rapidly, can work with little supervision and is capable of delivering outstanding work at all times.

DUTIES

* Provide 1^st and 2^nd level support and troubleshooting for production control and

traceability platform.

* Directly assist manufacturing and production teams with support and troubleshooting.

* Record and process requests for support received by phone, email or ticket system.

* Responsible for setup and administration of user accounts.

* Monitor, triage, and manage IT support tickets including troubleshooting to resolve

issues.

* Coordinate and/or perform validation of various modules and features as they are

implemented.

* Escalate unresolved issues/questions.

* Support product upgrades and projects, including active engagement in testing of new

features and functionality.

* Coordinate and assist with end-user training including development of system

documentation and training materials.

* Develop on-going reports needed by the business to improve information and decision

making.

* Support SOX audits.

* Demonstrate initiative and job knowledge by suggesting ideas, discovering new and

better ways of accomplishing goals.

* Minimum 3 years of hands-on experience with MS Dynamics NAV 2013 or higher

versions.

* Experience working in manufacturing environment.

* Effective communication with production and manufacturing departments to ensure

proactive support and administration, including support for new product rollouts.

* Exceptional customer service and communication skills to convey competence and

concern to end users.

* Ability to document current functionality and process flows, and suggest areas for future

improvement.

* Possess good interpersonal skills.

* Strong attention to detail.

* Ability to effectively multitask and to perform with a sense of urgency for rapid issue

resolution.

* Effective troubleshooting and problem solving skills.

* Ability to work independently with minimal direction and oversight.

Preferred Skills

* Bachelor's degree in Computer Science or a related discipline.

* Experience with MS Dynamics NAV 2017.

* Experience with .NET development environments.

* Experience providing support in a manufacturing environment, including processes,

systems and terminology.

* Experience with MS SQL, SSRS.

* Experience with Power BI or other Business Analytic tools preferred.

Pay Range:

The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience.

Other Compensation: Employees in this role are eligible for additional rewards which could include:

• Annual Discretionary Bonus or Sales Bonus as Applicable

Benefits Provided: All Regular* US employees receive:

• Paid vacation time accrued based on years of service
• Paid sick time
• 12 (twelve) Paid Holidays Each Calendar Year




*Prorated for reduced hour schedules





Additional Benefits Offered: IPG also offers access to:





• Medical, dental, and vision insurance plans with options for HSA/FSA
• Dependent Care FSA
• Paid Basic Life and AD&D Insurance
• Short-term and Long-term Disabilityinsurance
• 401(k) plan with Company matching
• Employee Stock Purchase Plan (ESPP)
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Adoption Assistance
• Pet Insurance
• Parental Bonding Leave
• Bright Horizons Backup Care
• Bright Horizons College Coach






*Benefits eligibility may differ by program for reduced hour schedules





Deadline and How to Apply




This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting.




For full consideration, please click on the link to apply.