Service Contracts Manager

Find Your Career With LiftOne

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

We are looking for a Service Contracts Manager to help us capture the full value of our customer relationships. This is a newly created role designed to build structure around a high-margin revenue line with significant room for growth.

This role owns the service contract offering end-to-end - including tier design, pricing strategy, sales enablement, and renewal execution. You will partner closely with sales, service, and operations while reporting to the Director of Continuous Improvement.

This is an ideal role for someone who has experience selling or structuring service agreements, enjoys building process as much as working deals, and wants a role where their impact is visible from day one.

Typical work hours are standard business hours, with occasional travel or time in the field to support sales calls and customer interactions.

We offer a competitive benefits package including medical, dental, vision, retirement savings, and paid time off.

Essential Functions

• Evaluate and redesign service contract offerings, including tier structure, coverage, and pricing models
• Develop scalable pricing tools based on equipment profile, usage, and customer risk to enable efficient quoting
• Create standardized proposal templates and objection-handling frameworks to improve sales effectiveness
• Train and equip sales representatives to consistently position and attach service contracts in equipment sales
• Provide direct sales support on complex opportunities, including large fleets and strategic accounts
• Build and manage a prioritized pipeline of contract opportunities across uncontracted and existing accounts
• Own and execute the contract renewal process, ensuring proactive engagement and high retention rates
• Establish and maintain systems for contract tracking, fleet coverage visibility, and renewal workflows
• Monitor performance metrics (pipeline, attach rate, renewals, revenue) and identify process improvements to drive growth
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• 3-7 years of B2B sales or account management experience in capital equipment, industrial services, or a closely related field
• Direct experience selling service agreements, maintenance contracts, or recurring-revenue products is strongly preferred
• Has designed or restructured a product offering, pricing model, or sales process -- not just sold from an existing playbook
• Comfortable working as an individual contributor; there is no team to delegate to
• Forklift or material handling industry familiarity is a plus, not a requirement
• Bachelor's degree in Business, Sales, Marketing, or a related field preferred - or equivalent work experience
• Experience working within or alongside a continuous improvement or operations function is a plus

Computer Skills

• Proficient in CRM systems (e.g., Salesforce or equivalent) for pipeline management, opportunity tracking, and customer insights
• Strong proficiency in Microsoft Excel, including data analysis, modeling, and pricing tools (e.g., pivot tables, formulas)
• Experience with ERP systems (e.g., SAP or similar) to access customer, equipment, and contract data
• Proficient in Microsoft PowerPoint and Word for development of sales materials, proposals, and training content
• Experience using data visualization or reporting tools (e.g., Power BI or similar) preferred
• Ability to quickly learn and navigate internal systems to build contract tracking, reporting, and workflow processes

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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EEO/AA Employer. All qualified individuals are encouraged to apply.