Library Assistant

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The Library Assistant (LA) is responsible for providing high-quality library services to users at the Suwanee Campus during evenings and weekends. This is a full-time, in-person position, not eligible for remote work benefits.

Job duties include user support services in circulation and reference, monitoring the Library facility and equipment, troubleshooting for user access problems, and ensuring that problems encountered during evening and weekend periods are properly identified and reported to the library and other campus departments. Additional responsibilities include maintaining accurate records of circulation, reference, and support transactions, as well as acting as a supervisor in charge of student assistants during evening and weekend shifts.

SKILLS/ABILITIES

• Education: Bachelor's Degree preferred, or equivalent experience in a library setting

• Experience: 1 - 2 years of library experience, or equivalent experience in a service setting

• Good communication and interpersonal skills

• Ability to work on a team and independently

• Strong service orientation

• Excellent computer skills

• Comfortable with technology, including basic search strategy, using mobile devices, and basic troubleshooting skills

• Detail oriented

• Google Suite, Microsoft Word, and Excel proficiency

RESPONSIBILITIES AND DUTIES:

Circulation Services

• Charges, discharges, and renews library materials

• Answers questions related to circulation and library collections

• Interprets and communicates library policies on access to library facilities and use of collections

• Handles patrons' special requests and concerns, forwarding to campus departments as needed

• Troubleshoots problems with user access to library resources and notifies librarians as needed

• Assigns work and monitors the performance of work-study students

Reference Support

• Helps users find desired information

• Advises users in the selection of appropriate resources

• Assists with searches of databases and other library resources

• Oversees the scheduling of library chat, including shift switches and staffing changes

Data Collection Support

• Reviews and verifies the accuracy of library navigation and linking

• Monitors, updates, and edits patron information within the integrated library system

• Manages the circulation desk's email account and responds to questions, comments, or requests from patrons

• Creates documentation regarding public service tasks and workflows

Interlibrary Loan Support

• Acts as point-person for resource sharing processes on the Suwanee campus, including Interlibrary Loan (ILL)

• Processes ILL borrowing and lending requests as needed to ensure prompt document delivery

• Provides support in researching and investigating outstanding ILL transactions

Library Marketing Support

• Participates on the library's communication committee

• Creates, edits, and updates marketing materials on various platforms

• Designs book displays for the library

Miscellaneous

• Provides support for administrative duties, including shipping and receiving the mail, ordering office supplies, and corresponding with multiple departments on campus

• Serves on library committees as needed

• Participates in special projects as required

• Other duties as assigned

The referenced salary range is based on PCOM good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. PCOM offers a total rewards package that supports our employees' health, life, career and retirement.

PCOM prohibits discrimination on the basis of age, race, sex, color, gender, gender identity and expression, national origin, ethnicity, ancestry, sexual orientation, religion, creed, disability, genetic information, marital status, pregnancy, military and military veteran status or any other legally protected class status in all its programs, activities, and employment practices.