Library Technical Assistant II

UCF Libraries:

The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the UCF community across multiple campuses, including the flagship John C. Hitt Library, we provide seamless support services, essential resources, and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success, research, creativity, and lifelong learning.

Our forward-thinking organizational structure is designed to maximize impact:

* Academic Engagement: Partnering with students, faculty, and the community.

* Administrative Services: Offering comprehensive financial, physical, and talent support.

* Resources & Discovery: Curating and optimizing access to vital content.

* Digital Strategies, Impact, & Visibility: Leveraging technology and elevating the research enterprise.

At the UCF Libraries, you will be part of a team dedicated to innovation, curiosity, and enhancing academic leadership and student achievement. Ready to make your mark in our modern and innovative environment? Discover more at http://library.ucf.edu.

The Opportunity:

Under supervision of the LibTech Library Technical Supervisor, the Library Technical Assistant II (LTA II) is responsible for the operation of the LibTech public service desk weekdays and evenings such as providing support for library IT operations including technology studios, public PCs, and technology equipment checkout. At the LibTech desk, the LTA II will prepare, troubleshoot, and provide demonstrations on equipment circulated at the desk. The Library Technical Assistant II will also provide basic to intermediate technology assistance to patrons.

Responsibilities:

• Use the Alma Library Services Platform (LSP) to process all material and material requests.

• Field basic technology complaints and questions. Handle escalated situations and file incident reports.

• Inspect and maintain technology materials for damage and proper operation. Research repair solutions. Communicate extended equipment issues to the supervisor.

• Assist with the hiring, training, supervising, and evaluating of student assistants working the LibTech service desk.

• Provide advanced instruction and support on Microsoft Office, public scanners, microform scanners, and public printing.

• Assist in department projects such as LibTech inventory labeling, maintenance, and repairs. Assist with website updates, digital signage creation, and creation of documentation.

• Log statistics for desk questions and duties performed.

• Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Strong customer service skills with experience assisting in a public-facing, service-oriented environment, including handling questions, concerns, and routine requests professionally.

• Experience providing basic technology support, including assistance with public computers, printers, and common software applications.

• Familiarity with preparing, demonstrating, and supporting loanable technology or equipment, with the ability to explain use clearly.

• Strong problem-solving skills with experience thinking quickly and effectively in a service desk or customer support setting.

Additional Application Materials Required:

Please include a Cover Letter and Resume as part of your application. When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.