Field Service Manager

Job Description:

POSITION SUMMARY

The Field Service Advisor / Manager is responsible for coordinating, supporting, and overseeing field maintenance and repair of construction equipment, with a strong emphasis on out-of-territory dealer communication and field service mechanic management. This role serves as the primary liaison between project teams, equipment dealers, and internal field mechanics to ensure equipment uptime, cost control, and compliance with company standards.

This position is critical to keeping equipment running efficiently on remote and multi-state projects while maintaining consistent service quality across dealer territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Dealer & Vendor Coordination (Out-of-Territory Focus)

• Serve as the primary point of contact with equipment dealers and service providers outside the company's home territory.
• Coordinate emergency and scheduled repairs with local dealers while ensuring alignment with internal maintenance standards.
• Review and approve dealer diagnoses, estimates, and repair scopes before work authorization.
• Manage warranty claims, goodwill requests, and post-repair documentation with dealers and OEMs.
• Track service performance, response times, and costs across out-of-territory vendors.

Field Service Operations

• Dispatch and coordinate field service mechanics to jobsites based on priority, skillset, and location.
• Ensure repairs are completed safely, efficiently, and in accordance with OEM and company standards.
• Prioritize service calls, safety concerns, and operational impact
• Order necessary parts for repairs and ensure prompt delivery to mechanics or field service personnel.
• Use fleet management software to assign, track, and oversee work orders.
• Ensure all required information, including parts, labor, and service details, is accurately entered into HCSS Equipment360 (E360) for each work order.

Communication & Project Support

• Act as a liaison between project teams, superintendents, and equipment services.
• Provide timely updates on equipment status, downtime, and repair progress.
• Assist with equipment move planning and service readiness for new projects.
• Support after-hours and emergency service coordination as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Previous experience managing teams in the construction industry, preferably within heavy equipment or fleet operations.
• High school diploma or general education degree (GED); five or more years of related experience and/or training; or equivalent combination of education and experience.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Previous experience in a construction, trucking, logistics, dispatch, or shop environment.
• Excellent verbal and written communication skills, with the ability to work effectively with all levels of management, employees, vendors, and external partners. Must clearly communicate directions and technical information.
• Ability to maintain compliance with all company policies, procedures, and safety standards.
• Proven ability to work onsite in a small, hands-on team environment.
• Strong attention to detail and ability to multitask without compromising accuracy.
• Ability to respond to shifting priorities in a fast-paced environment with a positive, solutions-oriented attitude.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Working knowledge of Viewpoint Visa and HCSS software suite.
• Working knowledge of a Caterpillar fleet
• Familiar with heavy equipment demolition tools
• Familiar with Deep foundation materials, equipment, and tooling

SUPERVISORY RESPONSIBILITY:

• Provides day-to-day leadership and direction to field mechanics and support personnel.
• Oversee performance, mentoring, and skill development to ensure safe, efficient, and high-quality work.
• Conducts training, coaching, and regular performance evaluations to promote individual growth and team effectiveness.
• Responsible for hiring, onboarding, and developing team members; administers disciplinary action and performance management in alignment with company policies and procedures.

OTHER:

• This is a safety-sensitive role. Must be able to pass a pre-employment drug test.
• Requires 8 to 10-hour workdays, Monday - Friday.
• Travel 20%

PHYSICAL DEMANDS:

The physical demands outlined are typical of those required for any employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the employee frequently communicates with employees and clients and must exchange accurate information. Additional functions include standing and/or sitting in a stationary position for extended periods (more than 50%), using a computer or laptop in an office environment with natural and/or fluorescent lighting, moving between floors within the building, regularly attending off-site meetings or events, and lifting up to 35 lbs. unaided. The employee is regularly expected to operate a computer, laptop, or iPad in an office environment with natural and/or fluorescent lighting and to navigate between floors in the office building.

WORK ENVIRONMENT:

The work environment characteristics described here are typical of those employees may encounter while performing the essential functions of this job. Most often, it involves a shop or equipment yard environment; however, jobsite travel is required. Employees frequently work alone and with others. They are often exposed to variable work environments, including conditions outside a typical office setting. Occasionally, they are exposed to moving machinery, loud noises, odors, dust, and pressurized equipment. They may also be exposed to electrical hazards. Additionally, they might encounter environmental conditions and variable weather, such as rain, snow, wind, cold, and heat.

Additional Job Description:

Base Compensation: $86,000 - $112,000.

The base salary range may vary depending on geographic location, applicant skills, and prior relevant experience.

We offer our full-time employees a comprehensive benefits package that includes medical, dental, and vision plans, life insurance, disability coverage, retirement plans with matching contributions, and generous paid time off. Additionally, we provide profit sharing, tuition reimbursement, and an employee assistance program.

Who Are We?
Veit is one of the country's leading specialty contractors, with nearly a century of experience and the best people in the industry. We specialize in foundations, earthwork, utilities, marine services, industrial cleaning, curedinplace pipelining, and waste disposal. We pride ourselves on our relentless pursuit to push the construction industry forward and deliver for our customers. Our modern fleet of iron, diverse expertise, and unmatched determination allow us to successfully tackle some of the largest and most complex projects across every sector while also living out our values every day. Our company culture is one where everyone pitches in to get the job done, regardless of job title or seniority. We do everything we can to maintain an atmosphere where family comes first. We want every one of our employees to look forward to each day at work and make it home safe and happy at the end of the day.

Our Core Values

• Deliberately Safe We believe all safety incidents are avoidable when everyone operates with a deliberate mindset. We are deliberately proactive and thorough in training and job planning. We are deliberately safe in our everyday operations and decision-making.

• Build with Intention We build with intention. Whether in the office or the field, we work with grit and determination toward a better future for everyone involved. We leave things better than we found them, and never leave a job until we're proud to put the Veit name on it.

• Leaders Dig First Egos have no place at Veit. We expect everyone on our team to dig in with a leadership mentality. That means being willing to jump in, take ownership, and get mud on our boots - especially when times get challenging.

• Real Relationships Like our work, we approach relationships authentically, with a long-term mindset. Whether you're a client partner, vendor, or team member, we make an effort to build a more meaningful connection with you by communicating with respect and honesty.

• Integrity in Everything As part of the Veit family, everything we do and say reflects on this entire company. We act with integrity, which means treating others just as we want to be treated, doing the right thing, and holding ourselves accountable.

VEIT IS AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER, INCLUDING VET/DISABILITY